In my opinion, a healthy competition can do a lot of good for this industry just like it has for the south africans:MTN and vodacom are head to head and mistakes made by one of then can easily lead to an avalanche of churn towards the competitor. bernard -----Original Message----- From: Joram Mwinamo Sent: 14/12/2009 5:07:06 pm Subject: Re: [Skunkworks] Safaricom Billing System- am i alone? What worries me is that with 19Billion in profits, safaricom never responds to our problems here. Its like a spouse who takes his spouse for granted, because the marriage has already occured and the hustle of getting another one is too much trouble. But as they say, when the pain of remaining the same exceeds the pain of changing, then change occurs....my pain is almost critical On Mon, Dec 14, 2009 at 4:00 PM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:

@Solomon, You are right in many fronts. However, in this regard, I believe it is a case of erroneous information being relayed by the billing systems of the said companies. Inasmuch as firms have/have not services, strong consumer watchdogs in many countries exist to voice concerns of consumers. I envy the British Consumer Association.These guys not only bark but also can have a very serious bite :-).It has statutory powers under the Unfair Terms in Consumer Contracts Regulations 1999<http://en.wikipedia.org/wiki/Unfair_Terms_in_Consumer_Contracts_Regulations_1999>to seek an injunction <http://en.wikipedia.org/wiki/Injunction> to restrain the use of an unfair contract <http://en.wikipedia.org/wiki/Contract> term by a trader against consumers.

Does such exist in Kenya?

./bernard

On Mon, Dec 14, 2009 at 3:43 PM, Solomon Mburu Kamau <solo.mburu@gmail.com

...

wrote:

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2009/12/14 Gakuru Alex <alexgakuru.lists@gmail.com>

On Mon, Dec 14, 2009 at 12:35 PM, James Muendo <timrick@gmail.com> wrote:

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...

From what am getting, hehehehe there are approximately 15M prepaid customers. Imagine if kila mutu akiokoa jahazi.......

Now you're talking... all those 'geeky' explanations are meant to make simple reload and accurate balance confirmations complaints distract. i.e. to make users feel 'stupid' and shut them up. Mobile operators are robbers, dream on calling them angels if you want.

The thing that makes these companies behave in this manner is the way our government 'protects' them. Why, for instace, do they advertise and offer something different from what is on the paper! I won't call them angels or devils, but they are pathetic, when it comes to seervice provision!

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