For the attention of Senior Management at Airtel
---------- Forwarded message ---------- From: Vincent Wayodi <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com Dear Airtel Customer Services Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration. So today I received a reply from CCK *[chukuahatua@cck.go.ke] [Ticket#1015890] *to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone. "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 " "Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you. Have a nice day. Vincent ---------- Forwarded message ---------- From: Chukua Hatua <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: *[Ticket#1015890]* Rogue telecom companies To: wayodi@gmail.com Dear Vincent, Reference is made to your complaint regarding the above matter. It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions. However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention. Kindly, get in touch with Airtel on the contacts here below: customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request. CCK Consumer Affairs Team ---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046 ------------------------------------------------------------------------------------------- ** ** *From:* Vincent Wayodi [mailto:wayodi@gmail.com] *Sent:* Tuesday, March 27, 2012 10:20 AM *To:* Omo, John *Subject:* Rogue telecom companies**** ** ** Hello **** ** ** So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost "**** **** "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "**** **** "So i sent stop to 155 and was charged 1bob." **** **** Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place.**** **** Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya **** ** ** Thanks**** Vincent Wayodi **** vincent **** ** ** Thanks for contacting the CCK Service Desk. A new ticket has been created. Your request is being processed, and we shall revert ASAP. Have a good day! *CCK Consumer Affairs Team*
Hi Vincent, I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them. On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com> wrote:
---------- Forwarded message ---------- From: Vincent Wayodi <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com
Dear Airtel Customer Services
Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration.
So today I received a reply from CCK *[chukuahatua@cck.go.ke] [Ticket#1015890] *to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone.
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you.
Have a nice day.
Vincent
---------- Forwarded message ---------- From: Chukua Hatua <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: *[Ticket#1015890]* Rogue telecom companies To: wayodi@gmail.com
Dear Vincent,
Reference is made to your complaint regarding the above matter.
It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions.
However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention.
Kindly, get in touch with Airtel on the contacts here below:
customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request.
CCK Consumer Affairs Team
---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046
-------------------------------------------------------------------------------------------
*From:* Vincent Wayodi [mailto:wayodi@gmail.com] *Sent:* Tuesday, March 27, 2012 10:20 AM *To:* Omo, John *Subject:* Rogue telecom companies
Hello
So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost "
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"So i sent stop to 155 and was charged 1bob."
Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place.
Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya
Thanks Vincent Wayodi vincent
Thanks for contacting the CCK Service Desk. A new ticket has been created.
Your request is being processed, and we shall revert ASAP. Have a good day! *CCK Consumer Affairs Team*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards Brian Ngure
I stopped using my Airtel line because of that nonsense. I am now permanently on Safcom. Less cost-effective but crap-free service. -- Sent from my mobile device On Apr 5, 2012 9:00 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
Hi Vincent,
I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them.
On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com> wrote:
---------- Forwarded message ---------- From: Vincent Wayodi <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com
Dear Airtel Customer Services
Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration.
So today I received a reply from CCK *[chukuahatua@cck.go.ke] [Ticket#1015890] *to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone.
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you.
Have a nice day.
Vincent
---------- Forwarded message ---------- From: Chukua Hatua <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: *[Ticket#1015890]* Rogue telecom companies To: wayodi@gmail.com
Dear Vincent,
Reference is made to your complaint regarding the above matter.
It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions.
However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention.
Kindly, get in touch with Airtel on the contacts here below:
customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request.
CCK Consumer Affairs Team
---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046
-------------------------------------------------------------------------------------------
*From:* Vincent Wayodi [mailto:wayodi@gmail.com] *Sent:* Tuesday, March 27, 2012 10:20 AM *To:* Omo, John *Subject:* Rogue telecom companies
Hello
So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost "
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"So i sent stop to 155 and was charged 1bob."
Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place.
Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya
Thanks Vincent Wayodi vincent
Thanks for contacting the CCK Service Desk. A new ticket has been created.
Your request is being processed, and we shall revert ASAP. Have a good day! *CCK Consumer Affairs Team*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Is this the same airtel am using? I hardly get this texts you guys are talking about. The only ones i see are the ones notifying me how much airtime i used after a call of when checking my balance. On Apr 5, 2012 9:43 AM, "Simon Mbuthia" <simon.mbuthia@gmail.com> wrote:
I stopped using my Airtel line because of that nonsense. I am now permanently on Safcom. Less cost-effective but crap-free service.
-- Sent from my mobile device On Apr 5, 2012 9:00 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
Hi Vincent,
I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them.
On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com> wrote:
---------- Forwarded message ---------- From: Vincent Wayodi <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com
Dear Airtel Customer Services
Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration.
So today I received a reply from CCK *[chukuahatua@cck.go.ke] [Ticket#1015890] *to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone.
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you.
Have a nice day.
Vincent
---------- Forwarded message ---------- From: Chukua Hatua <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: *[Ticket#1015890]* Rogue telecom companies To: wayodi@gmail.com
Dear Vincent,
Reference is made to your complaint regarding the above matter.
It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions.
However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention.
Kindly, get in touch with Airtel on the contacts here below:
customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request.
CCK Consumer Affairs Team
---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046
-------------------------------------------------------------------------------------------
*From:* Vincent Wayodi [mailto:wayodi@gmail.com] *Sent:* Tuesday, March 27, 2012 10:20 AM *To:* Omo, John *Subject:* Rogue telecom companies
Hello
So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost "
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"So i sent stop to 155 and was charged 1bob."
Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place.
Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya
Thanks Vincent Wayodi vincent
Thanks for contacting the CCK Service Desk. A new ticket has been created.
Your request is being processed, and we shall revert ASAP. Have a good day! *CCK Consumer Affairs Team*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
You have to write to them severally for that to stop On 5 April 2012 10:00, Job Muriuki <muriukin@gmail.com> wrote:
Is this the same airtel am using? I hardly get this texts you guys are talking about. The only ones i see are the ones notifying me how much airtime i used after a call of when checking my balance. On Apr 5, 2012 9:43 AM, "Simon Mbuthia" <simon.mbuthia@gmail.com> wrote:
I stopped using my Airtel line because of that nonsense. I am now permanently on Safcom. Less cost-effective but crap-free service.
-- Sent from my mobile device On Apr 5, 2012 9:00 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
Hi Vincent,
I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them.
On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com>wrote:
---------- Forwarded message ---------- From: Vincent Wayodi <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com
Dear Airtel Customer Services
Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration.
So today I received a reply from CCK *[chukuahatua@cck.go.ke] [Ticket#1015890] *to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone.
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you.
Have a nice day.
Vincent
---------- Forwarded message ---------- From: Chukua Hatua <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: *[Ticket#1015890]* Rogue telecom companies To: wayodi@gmail.com
Dear Vincent,
Reference is made to your complaint regarding the above matter.
It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions.
However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention.
Kindly, get in touch with Airtel on the contacts here below:
customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request.
CCK Consumer Affairs Team
---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046
-------------------------------------------------------------------------------------------
*From:* Vincent Wayodi [mailto:wayodi@gmail.com] *Sent:* Tuesday, March 27, 2012 10:20 AM *To:* Omo, John *Subject:* Rogue telecom companies
Hello
So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost "
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"So i sent stop to 155 and was charged 1bob."
Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place.
Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya
Thanks Vincent Wayodi vincent
Thanks for contacting the CCK Service Desk. A new ticket has been created.
Your request is being processed, and we shall revert ASAP. Have a good day! *CCK Consumer Affairs Team*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
I may have expressed my skepticism with the CCK before following some stint I had with them. I'm convinced that they're career "ticket-loggers/mail senders". I hope you get better luck than mine.
@Vincent Try airing your grievances on their social media sites e.g. fb ul be amazed at the response :-) Date: Thu, 5 Apr 2012 09:43:29 +0300 From: simon.mbuthia@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] For the attention of Senior Management at Airtel I stopped using my Airtel line because of that nonsense. I am now permanently on Safcom. Less cost-effective but crap-free service. -- Sent from my mobile device On Apr 5, 2012 9:00 AM, "Brian Ngure" <brian@pixie.co.ke> wrote: Hi Vincent, I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them. On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com> wrote: ---------- Forwarded message ---------- From: Vincent Wayodi <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com Dear Airtel Customer Services Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration.So today I received a reply from CCK [chukuahatua@cck.go.ke] [Ticket#1015890] to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone. "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 ""Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you. Have a nice day. Vincent ---------- Forwarded message ---------- From: Chukua Hatua <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: [Ticket#1015890] Rogue telecom companies To: wayodi@gmail.com Dear Vincent, Reference is made to your complaint regarding the above matter. It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions. However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention. Kindly, get in touch with Airtel on the contacts here below: customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request. CCK Consumer Affairs Team ---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046 ------------------------------------------------------------------------------------------- From: Vincent Wayodi [mailto:wayodi@gmail.com] Sent: Tuesday, March 27, 2012 10:20 AM To: Omo, John Subject: Rogue telecom companies Hello So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost " "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 " "So i sent stop to 155 and was charged 1bob." Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place. Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya Thanks Vincent Wayodi vincent Thanks for contacting the CCK Service Desk. A new ticket has been created. Your request is being processed, and we shall revert ASAP. Have a good day! CCK Consumer Affairs Team _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke -- Regards Brian Ngure _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Dear Tony, Sorry for your disappointments,have already raised the issue with the customer care desk for Airtel.I expect this to be corrected by now. Incase of any more disappointments on airtel services,just holla will try the best i can to have it addressed. Thanks On Thu, Apr 12, 2012 at 11:07 AM, Vee Legrandchef < vlegrandchef@hotmail.co.uk> wrote:
@Vincent Try airing your grievances on their social media sites e.g. fb ul be amazed at the response :-)
------------------------------ Date: Thu, 5 Apr 2012 09:43:29 +0300 From: simon.mbuthia@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] For the attention of Senior Management at Airtel
I stopped using my Airtel line because of that nonsense. I am now permanently on Safcom. Less cost-effective but crap-free service. -- Sent from my mobile device On Apr 5, 2012 9:00 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
Hi Vincent,
I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them.
On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com> wrote:
---------- Forwarded message ---------- From: *Vincent Wayodi* <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com
Dear Airtel Customer Services Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration. So today I received a reply from CCK *[chukuahatua@cck.go.ke] [Ticket#1015890] *to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone. "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 " "Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you. Have a nice day. Vincent
---------- Forwarded message ---------- From: *Chukua Hatua* <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: *[Ticket#1015890]* Rogue telecom companies To: wayodi@gmail.com
Dear Vincent,
Reference is made to your complaint regarding the above matter.
It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions.
However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention.
Kindly, get in touch with Airtel on the contacts here below:
customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request.
CCK Consumer Affairs Team
---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046
-------------------------------------------------------------------------------------------
*From:* Vincent Wayodi [mailto:wayodi@gmail.com] *Sent:* Tuesday, March 27, 2012 10:20 AM *To:* Omo, John *Subject:* Rogue telecom companies
Hello
So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost "
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"So i sent stop to 155 and was charged 1bob."
Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place.
Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya
Thanks Vincent Wayodi vincent
Thanks for contacting the CCK Service Desk. A new ticket has been created.
Your request is being processed, and we shall revert ASAP. Have a good day! *CCK Consumer Affairs Team*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards Esther Wambugu
Hi, I have had enough of these unsolicited text messages and automated calls too. I got an automated call when I had taken my daughter to the hospital. I was not in the mood for nonsense at that time. I had already called Airtel customer service before that and asked not to get any spam texts and calls. When I got this one I called them up and asked again. Don't know if it will be sorted this time but I doubt it. Next time, I just sue them. And for those saying why not just move networks, bottom line is I should not be harassed in the first place. If no one makes a stand, they will just keep breaking the law. On Thu, Apr 12, 2012 at 11:14 AM, wambugu esther <essiekui@gmail.com> wrote:
Dear Tony, Sorry for your disappointments,have already raised the issue with the customer care desk for Airtel.I expect this to be corrected by now. Incase of any more disappointments on airtel services,just holla will try the best i can to have it addressed.
Thanks
On Thu, Apr 12, 2012 at 11:07 AM, Vee Legrandchef < vlegrandchef@hotmail.co.uk> wrote:
@Vincent Try airing your grievances on their social media sites e.g. fb ul be amazed at the response :-)
------------------------------ Date: Thu, 5 Apr 2012 09:43:29 +0300 From: simon.mbuthia@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] For the attention of Senior Management at Airtel
I stopped using my Airtel line because of that nonsense. I am now permanently on Safcom. Less cost-effective but crap-free service. -- Sent from my mobile device On Apr 5, 2012 9:00 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
Hi Vincent,
I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them.
On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com> wrote:
---------- Forwarded message ---------- From: *Vincent Wayodi* <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com
Dear Airtel Customer Services Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration. So today I received a reply from CCK *[chukuahatua@cck.go.ke] [Ticket#1015890] *to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone. "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 " "Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you. Have a nice day. Vincent
---------- Forwarded message ---------- From: *Chukua Hatua* <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: *[Ticket#1015890]* Rogue telecom companies To: wayodi@gmail.com
Dear Vincent,
Reference is made to your complaint regarding the above matter.
It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions.
However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention.
Kindly, get in touch with Airtel on the contacts here below:
customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request.
CCK Consumer Affairs Team
---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046
-------------------------------------------------------------------------------------------
*From:* Vincent Wayodi [mailto:wayodi@gmail.com] *Sent:* Tuesday, March 27, 2012 10:20 AM *To:* Omo, John *Subject:* Rogue telecom companies
Hello
So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost "
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"So i sent stop to 155 and was charged 1bob."
Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place.
Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya
Thanks Vincent Wayodi vincent
Thanks for contacting the CCK Service Desk. A new ticket has been created.
Your request is being processed, and we shall revert ASAP. Have a good day! *CCK Consumer Affairs Team*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
Best regards Esther Wambugu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards Brian Ngure
I concur, I just wish they could stop sending all those messages and automated calls On Thu, Apr 12, 2012 at 11:34 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi,
I have had enough of these unsolicited text messages and automated calls too. I got an automated call when I had taken my daughter to the hospital. I was not in the mood for nonsense at that time. I had already called Airtel customer service before that and asked not to get any spam texts and calls. When I got this one I called them up and asked again. Don't know if it will be sorted this time but I doubt it. Next time, I just sue them.
And for those saying why not just move networks, bottom line is I should not be harassed in the first place. If no one makes a stand, they will just keep breaking the law.
On Thu, Apr 12, 2012 at 11:14 AM, wambugu esther <essiekui@gmail.com>wrote:
Dear Tony, Sorry for your disappointments,have already raised the issue with the customer care desk for Airtel.I expect this to be corrected by now. Incase of any more disappointments on airtel services,just holla will try the best i can to have it addressed.
Thanks
On Thu, Apr 12, 2012 at 11:07 AM, Vee Legrandchef < vlegrandchef@hotmail.co.uk> wrote:
@Vincent Try airing your grievances on their social media sites e.g. fb ul be amazed at the response :-)
------------------------------ Date: Thu, 5 Apr 2012 09:43:29 +0300 From: simon.mbuthia@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] For the attention of Senior Management at Airtel
I stopped using my Airtel line because of that nonsense. I am now permanently on Safcom. Less cost-effective but crap-free service. -- Sent from my mobile device On Apr 5, 2012 9:00 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
Hi Vincent,
I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them.
On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com>wrote:
---------- Forwarded message ---------- From: *Vincent Wayodi* <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com
Dear Airtel Customer Services Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration. So today I received a reply from CCK *[chukuahatua@cck.go.ke] [Ticket#1015890] *to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone. "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 " "Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you. Have a nice day. Vincent
---------- Forwarded message ---------- From: *Chukua Hatua* <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: *[Ticket#1015890]* Rogue telecom companies To: wayodi@gmail.com
Dear Vincent,
Reference is made to your complaint regarding the above matter.
It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions.
However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention.
Kindly, get in touch with Airtel on the contacts here below:
customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request.
CCK Consumer Affairs Team
---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046
-------------------------------------------------------------------------------------------
*From:* Vincent Wayodi [mailto:wayodi@gmail.com] *Sent:* Tuesday, March 27, 2012 10:20 AM *To:* Omo, John *Subject:* Rogue telecom companies
Hello
So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost "
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"So i sent stop to 155 and was charged 1bob."
Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place.
Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya
Thanks Vincent Wayodi vincent
Thanks for contacting the CCK Service Desk. A new ticket has been created.
Your request is being processed, and we shall revert ASAP. Have a good day! *CCK Consumer Affairs Team*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
Best regards Esther Wambugu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up............. *"Better Late Than Never, But Never Late is Better"*
@Wambugu Esther, would it be in order if you could use your official email address [on the assumption you work for Airtel]???? My thoughts On 12 April 2012 11:40, Pithon Kamau <pitkag@gmail.com> wrote:
I concur, I just wish they could stop sending all those messages and automated calls
On Thu, Apr 12, 2012 at 11:34 AM, Brian Ngure <brian@pixie.co.ke> wrote:
Hi,
I have had enough of these unsolicited text messages and automated calls too. I got an automated call when I had taken my daughter to the hospital. I was not in the mood for nonsense at that time. I had already called Airtel customer service before that and asked not to get any spam texts and calls. When I got this one I called them up and asked again. Don't know if it will be sorted this time but I doubt it. Next time, I just sue them.
And for those saying why not just move networks, bottom line is I should not be harassed in the first place. If no one makes a stand, they will just keep breaking the law.
On Thu, Apr 12, 2012 at 11:14 AM, wambugu esther <essiekui@gmail.com>wrote:
Dear Tony, Sorry for your disappointments,have already raised the issue with the customer care desk for Airtel.I expect this to be corrected by now. Incase of any more disappointments on airtel services,just holla will try the best i can to have it addressed.
Thanks
On Thu, Apr 12, 2012 at 11:07 AM, Vee Legrandchef < vlegrandchef@hotmail.co.uk> wrote:
@Vincent Try airing your grievances on their social media sites e.g. fb ul be amazed at the response :-)
------------------------------ Date: Thu, 5 Apr 2012 09:43:29 +0300 From: simon.mbuthia@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] For the attention of Senior Management at Airtel
I stopped using my Airtel line because of that nonsense. I am now permanently on Safcom. Less cost-effective but crap-free service. -- Sent from my mobile device On Apr 5, 2012 9:00 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
Hi Vincent,
I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them.
On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com>wrote:
---------- Forwarded message ---------- From: *Vincent Wayodi* <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com
Dear Airtel Customer Services Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration. So today I received a reply from CCK *[chukuahatua@cck.go.ke] [Ticket#1015890] *to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone. "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 " "Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you. Have a nice day. Vincent
---------- Forwarded message ---------- From: *Chukua Hatua* <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: *[Ticket#1015890]* Rogue telecom companies To: wayodi@gmail.com
Dear Vincent,
Reference is made to your complaint regarding the above matter.
It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions.
However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention.
Kindly, get in touch with Airtel on the contacts here below:
customerservice@ke.airtel.com customercare.ke@Airtel.com Thank you for your request.
CCK Consumer Affairs Team
---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046
-------------------------------------------------------------------------------------------
*From:* Vincent Wayodi [mailto:wayodi@gmail.com] *Sent:* Tuesday, March 27, 2012 10:20 AM *To:* Omo, John *Subject:* Rogue telecom companies
Hello
So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost "
"Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 "
"So i sent stop to 155 and was charged 1bob."
Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place.
Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya
Thanks Vincent Wayodi vincent
Thanks for contacting the CCK Service Desk. A new ticket has been created.
Your request is being processed, and we shall revert ASAP. Have a good day! *CCK Consumer Affairs Team*
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-- Regards
Brian Ngure
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_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
Best regards Esther Wambugu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards
Brian Ngure
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-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up.............
*"Better Late Than Never, But Never Late is Better"*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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Hi, I used to load 1k airtel every month. I stopped from last month due to this nonsense. I realised i was spending over 200 on funny services that had not subscribed to in the first place. Not to mention the funny calls. If they don't stop and apoligise to their customers, i can bet they will close shop by 2014. Or they will have been sold again Regards Shad ________________________________ From: Pithon Kamau <pitkag@gmail.com> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Thursday, April 12, 2012 11:40 AM Subject: Re: [Skunkworks] For the attention of Senior Management at Airtel I concur, I just wish they could stop sending all those messages and automated calls On Thu, Apr 12, 2012 at 11:34 AM, Brian Ngure <brian@pixie.co.ke> wrote: Hi,
I have had enough of these unsolicited text messages and automated calls too. I got an automated call when I had taken my daughter to the hospital. I was not in the mood for nonsense at that time. I had already called Airtel customer service before that and asked not to get any spam texts and calls. When I got this one I called them up and asked again. Don't know if it will be sorted this time but I doubt it. Next time, I just sue them.
And for those saying why not just move networks, bottom line is I should not be harassed in the first place. If no one makes a stand, they will just keep breaking the law.
On Thu, Apr 12, 2012 at 11:14 AM, wambugu esther <essiekui@gmail.com> wrote:
Dear Tony,
Sorry for your disappointments,have already raised the issue with the customer care desk for Airtel.I expect this to be corrected by now. Incase of any more disappointments on airtel services,just holla will try the best i can to have it addressed.
Thanks
On Thu, Apr 12, 2012 at 11:07 AM, Vee Legrandchef <vlegrandchef@hotmail.co.uk> wrote:
@Vincent Try airing your grievances on their social media sites e.g. fb ul be amazed at the response :-)
________________________________ Date: Thu, 5 Apr 2012 09:43:29 +0300 From: simon.mbuthia@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] For the attention of Senior Management at Airtel
I stopped using my Airtel line because of that nonsense. I am now permanently on Safcom. Less cost-effective but crap-free service. -- Sent from my mobile device
On Apr 5, 2012 9:00 AM, "Brian Ngure" <brian@pixie.co.ke> wrote:
Hi Vincent,
I wish you luck with Airtel. I have also asked them directly to stop sending me those sms messages and I still get them.
On Fri, Mar 30, 2012 at 5:10 PM, Vincent Wayodi <wayodi@gmail.com> wrote:
---------- Forwarded message ---------- From: Vincent Wayodi <wayodi@gmail.com> Date: 30 March 2012 16:58 Subject: For the attention of Senior Management at Airtel To: customerservice@ke.airtel.com, customercare.ke@airtel.com
Dear Airtel Customer Services Could you please have a thorough read of this email and digest, before forwarding it Airtel Senior management for their attention and consideration. So today I received a reply from CCK [chukuahatua@cck.go.ke] [Ticket#1015890] to which I am very grateful for.. After making a complaint about unsolicited SMS for Airtel and your rogue practices where you are forcefully taking money out of customers accounts for services they have not subscribed to. This is an example of the unsolicited SMS that I received from Airtel, to which i still have a copy saved on my phone. "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 " "Well I am glad that this has now been clarified by CCK as according to the reply email from CCK, shown below, unsolicited SMS are prohibited by the law, regulations and license conditions. So in effect Airtel are breaking their licencing conditions by sending any such SMS to its millions of customers and engaging in such practices which can only be categorised as blatant theft.I have been instructed by CCK to first make an official complaint directly to Airtel to address this issue to which i am doing right now. If no action is taken regarding engaging in such rogue practices and unsolicited emails still get sent to customers, then this issue will be escalated to the commission for necessary regulatory intervention. Please refer to the email thread below. I look forward to hearing from you. Have a nice day. Vincent
---------- Forwarded message ---------- From: Chukua Hatua <chukuahatua@cck.go.ke> Date: 30 March 2012 08:19 Subject: Re: [Ticket#1015890] Rogue telecom companies To: wayodi@gmail.com
Dear Vincent,
Reference is made to your complaint regarding the above matter.
It is indeed unfortunate that you receive unsolicited SMS as these are prohibited by the law, regulations and license conditions.
However, kindly note that the procedure on complaints requires one to first lodge a complaint with the service provider to enable them have an opportunity to resolve the same. In case you fail to obtain satisfactory resolution within a reasonable period of time, then you may escalate the same to the Commission for necessary regulatory intervention.
Kindly, get in touch with Airtel on the contacts here below:
customerservice@ke.airtel.com customercare.ke@Airtel.com
Thank you for your request.
CCK Consumer Affairs Team
---------------------------------------------------------------------------------------- Communications Commission of Kenya (CCK) Waiyaki Way P.O. Box 14448, 00800 Westlands NAIROBI, Kenya Tel 254-20-4242000 / 254- 20-4349111, Fax 254-20-4451866/43482046 -------------------------------------------------------------------------------------------
From:Vincent Wayodi [mailto:wayodi@gmail.com] Sent: Tuesday, March 27, 2012 10:20 AM To: Omo, John Subject: Rogue telecom companies
Hello So today I received yet another annoying text message from Airtel. But this one was different. "Things in Airtel HQ must be getting bad and it seems that the have resorted to stealing from its customers in broad daylight at any cost " "Dear Lucky customer you will now enjoy a 7 day trial of Ziki Tunes and then at 15kshs a month. Song chgs: 5 Ksh/mnth. To deactivate send STOP to 155. For more songs call *155 " "So i sent stop to 155 and was charged 1bob." Of which I have not yet received a confirmation to the deactivation of this service, that I did not even ask for in the first place. If i send another text i will loose another 1 bob..If i do nothing i will loose 15 ksh , unless i call those guys at customer care, but i did not ask for this in the first place. Is this even legal?.. "I did not subscribe to this..i don’t even like Ziki tunes or want it".. I just want to be able to make and receive phone calls, plain and simple" looks like airtel just robbed me of 1ksh. My question is that do we have a framework either through CCK or any other government regulatory bodies to deal with such rogue telecom companies practices in Kenya Thanks Vincent Wayodi vincent
Thanks for contacting the CCK Service Desk. A new ticket has been created.
Your request is being processed, and we shall revert ASAP. Have a good day! CCK Consumer Affairs Team
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
Best regards Esther Wambugu
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 Tel: +254 20 8083989 Website: www.heartbitsolutions.com Blog: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up............. "Better Late Than Never, But Never Late is Better" _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
participants (11)
-
Brian Ngure -
Job Muriuki -
mash lists -
Pithon Kamau -
Shadrack Mwaniki -
Simon Mbuthia -
Solomon Mbũrũ Kamau -
Tony Likhanga -
Vee Legrandchef -
Vincent Wayodi -
wambugu esther