*JOB DUTIES AND RESPONSIBILITIES* (include but are not limited to): - Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems. - Analyze results, make recommendations for support process improvement, and implement changes. - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. - Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. - Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. - Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. - Apply diagnostic utilities to aid in troubleshooting. - Manage and/or provide guidance to junior members of the team. *Requirements* *MINIMUM QUALIFICATIONS* *Education:* - A bachelor’s degree in IT and/or equivalent work experience - 2-4 years of experience in the field or in a related area *Experience: * - In-depth, hands-on knowledge of and experience with enterprise applications - Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. - Basic knowledge of SQL* - Basic knowledge of C# - Ability to create reports (data mine) using C# - Basic knowledge of system security - Good knowledge of Windows - Good knowledge of Excel *Other Skills/Knowledge:* - Highly self-motivated and directed. - Professional attitude and attire - Reliable - Ability to absorb new ideas and concepts quickly. - Good analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Ability to conduct research into software development and delivery concepts, as well as technical application issues. - Ability to present ideas in business-friendly and user-friendly language. - Very strong customer service orientation. - Excellent written, oral, interpersonal, and presentation skills. - Experience working in a team-oriented, collaborative environment. On Sat, Sep 5, 2015 at 1:21 PM, Edwin Siro <ngija123@gmail.com> wrote:

PhP, SQL, and PostgreSQL knowledge is an added advantage...

On Sat, Sep 5, 2015 at 12:50 AM, Edwin Siro <ngija123@gmail.com> wrote:

...

Dear Listers, Kindly contact me if you're good with your programming skills and need a permanent job to kick start your carrier. edwin.siro@eastranetworks.com

-- *Regards,* *Edwin Siro* *+254 732 354508*

-- *Regards,* *Edwin Siro* *+254 732 354508*

-- *Regards,* *Edwin Siro* *+254 732 354508*