Over the xmas holidays ane of my clients machine had a corrupted OS. I advised the client to get a tech where he was and reinstall another Os without formatting the harddisk. which worked out fine. After bringing the laptop back, the outlook pst folder has mails upto august yet the client was using the account even in December before the OS crashed. How do I recover the lost mails? how is this possible.?
On Mon, Jan 10, 2011 at 9:58 AM, kimondo Duncan <kimondodk@gmail.com> wrote:
Over the xmas holidays ane of my clients machine had a corrupted OS. I advised the client to get a tech where he was and reinstall another Os without formatting the harddisk. which worked out fine.
After bringing the laptop back, the outlook pst folder has mails upto august yet the client was using the account even in December before the OS crashed. How do I recover the lost mails? how is this possible.?
Boss, here is a case where you abdicated your responsibility to do things right. Why am I saying this? There are several possible theories around why you have a PST with less mails than expected. My first suspicion is that the active user profile might have been overwritten during the installation and a PST was only copied to the active profile from an earlier one. A reinstall of the OS would never truncate a PST. Anyway, there are more reasons as to why you have this PST (it really doesn't matter whether what you have is 810MB or whatever) but no outsider can explain it. You must ask the person who was contracted to install the OS to tell you what transpired, not us! Your recourse would be to take the disk to data recovery experts and let them see if they can recover another PST other than what you have. It might be the up to date one you are after. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!
There must be two .pst's in that folder. One is an archive, the other the real .pst. An archive will give that kind of response man. Just try all you can to locate the real .pst. BTW, 810MB should contain all the files, unless they do .psd files, my thougts. Peter On Mon, Jan 10, 2011 at 10:06 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Mon, Jan 10, 2011 at 9:58 AM, kimondo Duncan <kimondodk@gmail.com>wrote:
Over the xmas holidays ane of my clients machine had a corrupted OS. I advised the client to get a tech where he was and reinstall another Os without formatting the harddisk. which worked out fine.
After bringing the laptop back, the outlook pst folder has mails upto august yet the client was using the account even in December before the OS crashed. How do I recover the lost mails? how is this possible.?
Peter in the users old profile there are two .pst files . The outlook.pst file and archive.pst files.
Over my entire career I have never seen such a scenario unless one is restoring from an incomplete backup. But all the emails should be recoverable upto the day outlook stopped working/receiving emails. If the database was bad there would be no way of getting even the few mails, so there should b other issues. If this persists, I might want to have a look and advise. You can pm me privately. P On Mon, Jan 10, 2011 at 10:21 AM, kimondo Duncan <kimondodk@gmail.com>wrote:
Peter in the users old profile there are two .pst files . The outlook.pst file and archive.pst files.
participants (3)
-
kimondo Duncan -
Odhiambo Washington -
Peter Osotsi