I vouched for JTL's Faiba connection to our office. I was sure they provide the best business connection in the country and pushed hard to get them to be our primary connection provider. Barely two months down the line we are looking for an alternative. They have had several downtimes, none of which were compensated. To add insult to injury they have disconnected us for a whole week now. When I complain to support they claim that they disconnected due to none payment (never mind we paid several days before the due date) and ask me to provide details of the payment. Despite us sending the payment details to our account manager last Friday we are still down seven days down the line. David
This is the first really negative review I have heard about JTL. I'm sure there are others, but it is sad to see. Hope you get sorted out soon. On Fri, Feb 27, 2015 at 10:46 AM, David Njuguna via skunkworks < skunkworks@lists.my.co.ke> wrote:
I vouched for JTL's Faiba connection to our office. I was sure they provide the best business connection in the country and pushed hard to get them to be our primary connection provider.
Barely two months down the line we are looking for an alternative. They have had several downtimes, none of which were compensated. To add insult to injury they have disconnected us for a whole week now. When I complain to support they claim that they disconnected due to none payment (never mind we paid several days before the due date) and ask me to provide details of the payment. Despite us sending the payment details to our account manager last Friday we are still down seven days down the line.
David
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-- Regards Brian Ngure
Now that faiba cut your connection, should we call that a 'faiba cut'? On Fri, Feb 27, 2015 at 10:46 AM, David Njuguna via skunkworks < skunkworks@lists.my.co.ke> wrote:
I vouched for JTL's Faiba connection to our office. I was sure they provide the best business connection in the country and pushed hard to get them to be our primary connection provider.
Barely two months down the line we are looking for an alternative. They have had several downtimes, none of which were compensated. To add insult to injury they have disconnected us for a whole week now. When I complain to support they claim that they disconnected due to none payment (never mind we paid several days before the due date) and ask me to provide details of the payment. Despite us sending the payment details to our account manager last Friday we are still down seven days down the line.
David
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In the apartment that we live in, whenever there is a disconnection or issue (that causes internet to go away), I load a 7 day unlimited bundle from Orange and wait. Normally it takes 4 to 5 days for the issue to be resolved. I have since given up on customer care with the only exception being Queen Bee. I hope LTE will allow them to have weekly unlimited bundles of some sort, then we shall ALL migrate to Safaricom for all our communication needs. :-( On Fri, Feb 27, 2015 at 10:54 AM, Laban Mwangi via skunkworks < skunkworks@lists.my.co.ke> wrote:
Now that faiba cut your connection, should we call that a 'faiba cut'?
On Fri, Feb 27, 2015 at 10:46 AM, David Njuguna via skunkworks < skunkworks@lists.my.co.ke> wrote:
I vouched for JTL's Faiba connection to our office. I was sure they provide the best business connection in the country and pushed hard to get them to be our primary connection provider.
Barely two months down the line we are looking for an alternative. They have had several downtimes, none of which were compensated. To add insult to injury they have disconnected us for a whole week now. When I complain to support they claim that they disconnected due to none payment (never mind we paid several days before the due date) and ask me to provide details of the payment. Despite us sending the payment details to our account manager last Friday we are still down seven days down the line.
David
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-- Regards, Collins Areba, P.O Box 44441, 00100 Nairobi, Kenya. Tel: +254 707 750 788 / 720 516 758 Twitter: @arebacollins. Skype: arebacollins
David, Kindly give me your contacts and you will be sorted out. Regards, Peter Mugoh Sent from my BlackBerry® -----Original Message----- From: David Njuguna via skunkworks <skunkworks@lists.my.co.ke> Date: Fri, 27 Feb 2015 10:46:35 To: Skunkworks Mailing List<skunkworks@lists.my.co.ke> Reply-To: David Njuguna <dnjuguna@gmail.com>, Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Faiba Customer Care Really Sucks _______________________________________________ skunkworks mailing list skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Am surprised since I never had such an issue from them. Regards, Job Muriuki, Skype: heviejob On Fri, Feb 27, 2015 at 12:34 PM, Peter Mugoh via skunkworks < skunkworks@lists.my.co.ke> wrote:
David,
Kindly give me your contacts and you will be sorted out.
Regards,
Peter Mugoh Sent from my BlackBerry®
-----Original Message----- From: David Njuguna via skunkworks <skunkworks@lists.my.co.ke> Date: Fri, 27 Feb 2015 10:46:35 To: Skunkworks Mailing List<skunkworks@lists.my.co.ke> Reply-To: David Njuguna <dnjuguna@gmail.com>, Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Faiba Customer Care Really Sucks
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Lucky you Job. On Fri, Feb 27, 2015 at 12:55 PM, Job Muriuki <muriukin@gmail.com> wrote:
Am surprised since I never had such an issue from them.
Regards, Job Muriuki,
Skype: heviejob
On Fri, Feb 27, 2015 at 12:34 PM, Peter Mugoh via skunkworks < skunkworks@lists.my.co.ke> wrote:
David,
Kindly give me your contacts and you will be sorted out.
Regards,
Peter Mugoh Sent from my BlackBerry®
-----Original Message----- From: David Njuguna via skunkworks <skunkworks@lists.my.co.ke> Date: Fri, 27 Feb 2015 10:46:35 To: Skunkworks Mailing List<skunkworks@lists.my.co.ke> Reply-To: David Njuguna <dnjuguna@gmail.com>, Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Faiba Customer Care Really Sucks
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For our office we eventually terminated the faiba connection (the performance was terrible) since zuku was performing better. We now have Queen Bee fibre as our primary connection. It's is slightly better than faiba. On 27 February 2015 at 12:57, David Njuguna via skunkworks < skunkworks@lists.my.co.ke> wrote:
Lucky you Job.
On Fri, Feb 27, 2015 at 12:55 PM, Job Muriuki <muriukin@gmail.com> wrote:
Am surprised since I never had such an issue from them.
Regards, Job Muriuki,
Skype: heviejob
On Fri, Feb 27, 2015 at 12:34 PM, Peter Mugoh via skunkworks < skunkworks@lists.my.co.ke> wrote:
David,
Kindly give me your contacts and you will be sorted out.
Regards,
Peter Mugoh Sent from my BlackBerry®
-----Original Message----- From: David Njuguna via skunkworks <skunkworks@lists.my.co.ke> Date: Fri, 27 Feb 2015 10:46:35 To: Skunkworks Mailing List<skunkworks@lists.my.co.ke> Reply-To: David Njuguna <dnjuguna@gmail.com>, Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Faiba Customer Care Really Sucks
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participants (7)
-
Brian Ngure -
Collins Areba -
David Njuguna -
James Njoroge -
Job Muriuki -
Laban Mwangi -
Peter Mugoh