I have a disappointed roaming customer. Any help from the skunkworks army will be appreciated. Simply - while roaming out of the country (and its often), he can't send email, but can receive, and cant call, but can receive sms. Any help guys? Peter -------------------- Don't wait for success; hunt it down like there's no tomorrow.
I doubt thats an Airtel issue .. I roam all the time and to many countries and am able to do all those things ... which country is he in ... ? On 3 August 2011 17:20, Peter Osotsi <peter.osotsi@gmail.com> wrote:
I have a disappointed roaming customer. Any help from the skunkworks army will be appreciated.
Simply - while roaming out of the country (and its often), he can't send email, but can receive, and cant call, but can receive sms. Any help guys?
Peter -------------------- Don't wait for success; hunt it down like there's no tomorrow.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
Am assuming talking to Airtel customer care should give better direction? On Wed, Aug 3, 2011 at 5:20 PM, Peter Osotsi <peter.osotsi@gmail.com> wrote:
I have a disappointed roaming customer. Any help from the skunkworks army will be appreciated.
Simply - while roaming out of the country (and its often), he can't send email, but can receive, and cant call, but can receive sms. Any help guys?
Peter -------------------- Don't wait for success; hunt it down like there's no tomorrow.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards, Mark Mwangi http://mwangy.posterous.com
Why cant that customer contact their service provider and have their profile checked out, isn't this what Airtel are complaining about, that nobody calls their help desks, even if just to check on them? On Wed, Aug 3, 2011 at 5:43 PM, Mark Mwangi <mwangy@gmail.com> wrote:
Am assuming talking to Airtel customer care should give better direction?
On Wed, Aug 3, 2011 at 5:20 PM, Peter Osotsi <peter.osotsi@gmail.com>wrote:
I have a disappointed roaming customer. Any help from the skunkworks army will be appreciated.
Simply - while roaming out of the country (and its often), he can't send email, but can receive, and cant call, but can receive sms. Any help guys?
Peter -------------------- Don't wait for success; hunt it down like there's no tomorrow.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards,
Mark Mwangi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Kinuthia; Issue is, when you call them with an issue, they escalate it to (IT) India. I doubt a man that trots the globe wants to wait forever for an answer from India, but really its painful when your preferred line doesn't serve you right. Regards Peter On Wed, Aug 3, 2011 at 6:16 PM, Kinuthia Ngugi <kinuthia.ngugi@gmail.com>wrote:
Why cant that customer contact their service provider and have their profile checked out, isn't this what Airtel are complaining about, that nobody calls their help desks, even if just to check on them?
really ? they escalate it to india? that would be 5 kinds of hilarious and backward. On Thu, Aug 4, 2011 at 1:02 PM, Peter Osotsi <peter.osotsi@gmail.com> wrote:
Kinuthia;
Issue is, when you call them with an issue, they escalate it to (IT) India. I doubt a man that trots the globe wants to wait forever for an answer from India, but really its painful when your preferred line doesn't serve you right.
Regards Peter
On Wed, Aug 3, 2011 at 6:16 PM, Kinuthia Ngugi <kinuthia.ngugi@gmail.com>wrote:
Why cant that customer contact their service provider and have their profile checked out, isn't this what Airtel are complaining about, that nobody calls their help desks, even if just to check on them?
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards, Mark Mwangi http://mwangy.posterous.com
I have been Roaming with airtel and Safcom for long to know that most of the times its not the home networks .. last month I was in Senegal .. and was roaming .. if I did on TIGO senegal then all manner of problems appear .. the call is noisy, delayed sms , when someone call I have no idea who they are .. but when I switch and roam on Orange senegal then everything is clear so it might just be the choice of the local Network where ever he is ... On 4 August 2011 13:34, Mark Mwangi <mwangy@gmail.com> wrote:
really ? they escalate it to india? that would be 5 kinds of hilarious and backward.
On Thu, Aug 4, 2011 at 1:02 PM, Peter Osotsi <peter.osotsi@gmail.com>wrote:
Kinuthia;
Issue is, when you call them with an issue, they escalate it to (IT) India. I doubt a man that trots the globe wants to wait forever for an answer from India, but really its painful when your preferred line doesn't serve you right.
Regards Peter
On Wed, Aug 3, 2011 at 6:16 PM, Kinuthia Ngugi <kinuthia.ngugi@gmail.com>wrote:
Why cant that customer contact their service provider and have their profile checked out, isn't this what Airtel are complaining about, that nobody calls their help desks, even if just to check on them?
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards,
Mark Mwangi
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
participants (4)
-
Kinuthia Ngugi -
Mark Mwangi -
Peter Osotsi -
Watson Kambo