Customer support toll free lines
Am just curious but why is it that other than the telco's no other service providers in Kenya have a toll free number? And by service providers am talking about Banks, KRA, ISP's, Kenya power you name it. I believe (I might be wrong) that they should be mandated to have a toll free number esp If they are going to put you on hold for n minutes at your own expense. Worse still is when you run out of airtime in the middle of your problem being sorted out they dont even have the courtesy to call you back even though they already asked for your phone number. -Billy
"Toll free" concept must have died with Landlines :D I recall Unilever had until fairly recently, something to that effect. Most recently, I recall some 'Child Rights' group popularizing a toll free help-line accessible from mobile phone handsets. Come to think of it does the good old police line: '999' work from your mobile phone?
Just an FYI; toll free is not cheap On Fri, Oct 19, 2012 at 2:19 PM, Tony Likhanga <tlikhanga@gmail.com> wrote:
"Toll free" concept must have died with Landlines :D I recall Unilever had until fairly recently, something to that effect.
Most recently, I recall some 'Child Rights' group popularizing a toll free help-line accessible from mobile phone handsets. Come to think of it does the good old police line: '999' work from your mobile phone?
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It's not a matter of it being cheap really. It's not like it's cheap for me or you to be put on hold while they try to get "the next available agent". And worse yet for a service provider who you have to keep calling frequently because of a fault on their part. -Billy 2012/10/19 maina <dmaishe@gmail.com>
Just an FYI; toll free is not cheap
On Fri, Oct 19, 2012 at 2:19 PM, Tony Likhanga <tlikhanga@gmail.com> wrote:
"Toll free" concept must have died with Landlines :D I recall Unilever had until fairly recently, something to that effect.
Most recently, I recall some 'Child Rights' group popularizing a toll free help-line accessible from mobile phone handsets. Come to think of it does the good old police line: '999' work from your mobile phone?
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- David Maina. P. O. Box 8310-00200, NAIROBI, KENYA.. Cell:+254-721-950073. Registered Linux User #407239. ---------------------------------------------------------------------- "By golly, I'm beginning to think Linux really *is* the best thing since sliced bread." _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------
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participants (3)
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Billy -
maina -
Tony Likhanga