Re: [Skunkworks] Understanding Mocality : An amatuer assessment

Hi Aki, skunkworks, First, let me introduce myself; I'm Stef Magdalinski, and I'm the (UK-born, but SA/Nairobi based) CEO of Mocality. I'm the guy in the techcrunch vid. Let me try to answer your questions... (apols in advance for such a long first post) Aki wrote:
So continuing from the earlier thread and a disclaimer, ( please note that all this research is highly speculative and do disregard as rubbish, as the info is quite limited to go by) .
My assessment puts Mocality as a data mining service to those who are at the back-end of the system.
Mocality is a business directory. We do analysis of the data that business owners submit in order to create the best possible service, search algorithms, etc. We don't sell subsets or aggregates nor analyses to any third party. Sometimes we post cool visualisations online, though: http://blog.mocality.co.ke/visualisation/
Then the questions started flowing.
1) Is the CCK aware of the data mining service?
From your use of the term 'Data Mining', it would suggest that our primary reason for carrying out business is to collect data that we can then 'resell' to other users. This is definitely not our business model. We can concede that as with most businesses engaged in larger scale services e.g. A mobile network, a lot of the data that they collect can potentially be very valuable should it be put to use. But collecting this data is not why they are engaged in business. We cannot therefore classify them as 'data mining' operations. In the same way, as a business directory, we aren't engaged in this effort in an attempt to 'mine' data. But undoubtedly the data we collect can help us in the refinement of our products and in planning. Secondly, as a web-based platform, we do not fall under the control of the CCK, and do not require a 'license' in order to operate. We optimize services for mobile phones and like any other business, make use of mobile tools where we can, to make our user experience better.
2) Where is the data being held?
The data is held on our servers in Kenya and replicated here in Cape Town, in SA.
3) Is Mocality a licensed operation under the CCK guidelines as a mobile services provider ?
We comply with the law. When we launched, our legal advice was that we were not required to.
4) Who has access to the data?
The appropriate members of our team down here, and, of course, everyone on the internet via http://mocality.com :) We do not sell the database to third parties. Our intention is to build a self-sustaining profitable company by connecting consumers and businesses. Ultimately our relationship with our consumers and member businesses is what will make or break us; We might make a fast buck by selling out, for instance, to spammers, but eventually that path would lead to ruin because it would destroy our relationships and alienate our customers. Mocality wants to succeed by helping Kenyan businesses become more successful; I only want to take payment (and at the moment all our services are free) when I can demonstrate to a business that they make more money by using our services, and when I make a consumer's life easier. I am a believer in the win-win scenario.
And my questions really started going downhill :
1) Why would Naspers and MIH develop such a system in KE? Agreed we are a large mobile market but what's the local data got to do with South African Companies?
MIH is a global company with operations (primarily in developing markets) on 5 continents. (there's a quite-out-of-date org chart here: http://www.naspers.com/company-structure.php) Until recently, despite being an 95 year old African company, MIH wasn't very active on their home continent (apart from DSTV, obviously). Mocality is one of a number of projects taking advantage of the transformation that the internet, and mobile telephony are making possible, to change that. I up-ended my very comfortable life in London to come and take part. Eventually, I hope that Mocality exists in every major city in Africa. We chose Nairobi first because of size, english speaking, good entrepreneurial culture, ease of doing business, has a telephony environment as sophisticated if not MORE sophisticated than anywhere else in the world, and because M-PESA makes it possible for our paid crowdsourcing model to work. If those things are a conspiracy, then it's one of your own making ;)
2) The J2ME software obviously installed on the handset must have some cookie that picks up info. Has the software been looked at and approved locally?
I'm not sure how to clarify on this one. We haven't had the software approved locally (by whom?), but the J2Me app is an optional download, and doesn't do anything without explicit user action.
As I said earlier, am not an expert on these issues but a whole confused about the product. I hope clarifications are possible for the general good of the public who use the services. I think Mocality are doing an excellent job with their project, just hope that am very wrong on the points raised so far by an amatuer like me.
Thanks for the kind words. Healthy skepticism is a valuable trait. I hope I can reassure you that Mocality takes privacy concerns very seriously and our philosophy is to only do things that benefit our member businesses, and with their informed consent. In case you're interested, in the UK, in my personal capacity, I'm one of the founders of http://www.openrightsgroup.org, and have been campaigning on digital rights and privacy issues for over 12 years. I also founded http://www.theyworkforyou.com and http://www.writetothem.com, probably the two leading independent sites for keeping the UK Parliament in check. Now, past performance is no guide to future behaviour, but I can assure you; I'm not about to abandon some of my most deeply held beliefs and become Africa's biggest spammer. I'll be in Nairobi the week of the 20th September, if anyone wants to meet with myself and Josh and discuss these issues further. Stef ps. Other people know me as 'Chocolate iPad Guy' :) http://aheadrobot.com/2010/06/12/ipad-unchocolateboxing/
Rgds
-- /* Stefan Magdalinski CEO, Mocality.com +27 82 0431230 (SA) +254 716607737 (KE) smagdali (IM/twitter/flickr/dopplr/skype/etc) */

Hey Stefan and Welcome to Skunks KE. Thanks for the response to my queries. My queries are not official so feel free to jump in anytime and correct as necessary. The more that is known about such companies, the better confidence that can be put forward to kenyans on the m-commerce platforms. 60k+ is a good achievement and I can only wish you and the project much bigger success. :-) On another thread I had put more focused questions as per the discussion with @Joshua earlier today on this mailing list. I'm pasting that information below so that it can bring the questions to focus and easier to follow on one thread. Some of queries you have already posted therefore ignore those that you may feel are duplications. Once again, thanks for the open approach and right of reply. Cheers. ---------------------------- On Thu, Sep 2, 2010 at 1:50 PM, Joshua Mwaniki -MiH IA <Joshua@mocality.com> wrote:
Hi Aki
I seem to have seen only parts of your previous thread on Mocality...but must have missed a chunk, seeing some of the issues raised.
I'd thought of shooting a quick off the cuff reply to tackle some of the basic questions raised, but I could also tackle everything once and for all in my capacity here as country manager...or even better...get my Ultra Geek CEO, who was on tech crunch the other day to drop in a line on the entire issue...(he's been part of a similar Skunkworks like tech grouping in the UK for years...and loves to engage with techies...)
So...just to make sure that we don't miss out anything...how about you just jot down the specific issues..bullet format...and we'll go about responding to every issue?
Sounds fair?
Then I'll respond.
But here's some basic information that could help:
Product: Mocality.com (short code: 2202) KE Company: MIH Internet East Africa Ltd. Parent Company: MIH Internet Africa Holding Company: Naspers Ltd. (www.naspers.com)
Operating in Kenya since: Early 2009 Mocality Launch: May 2009. Current Biz model: Business Search Directory Listed Business in Nairobi: 60k+
Hope that cuts some of the basic questions down... :-)
@Joshua, firstly thanks for the response. I've always been a believer of right of response so its great to hear from you. :-) Secondly my basic concerns are as follows : 1) Is Mocality Kenya a licensed mobile content provider and within those license provisions are the words data mining included? 2) Has the J2ME software been assessed and passed as a secure product for kenyan cellular business users? 3) Without going into too many specifics on your side, is the database held in a secure facility within kenya or outside and what measures are in place to the effect? 4) What measures has Mocality put in place to counter fraud or misuse against its system? Are there are security certificates that are installed on the client side that would prevent such or is there some sort of system in place that checks the validity of the installed application? 5) From Mocality Kenya's website, it is not clear what is wants to do as a business. In FAQ section, it says this : 23. How does Mocality make a profit? Right now we’re not making a profit at all. The most important thing to us is to create the largest, most relevant business directory in Kenya. We’ll figure out how to make a profit later. 6) Then further to 5 above, on the Terms & Conditions page Section 10 is a pretty hard buy i.e Permission to Use your Content. 10.1. You grant Mocality the irrevocable right to use Your Content for any purpose, including but not limited to the right to reformat it, edit it, publish it, associate it with your User Account name, incorporate it into other works, create derivative works from it, distribute it, promote it, and license these same rights to third parties for use in connection with other media platforms ("Other Media"). 10.2. You grant the Site's Users and the users of any Other Media the irrevocable right to access Your Content in connection with their use of the Site or Service and any Other Media. 10.3. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content. Tie points 5 & 6 together and here are the questions : Why does a service calling itself a " Africa's largest business directory in the making" automatically want exclusive rights to content of the registered user when it has not even defined what the data will be used for? Will the data collected be used by others and to what extent will this affect registered users? Does the registered user have a right to block content that it feels is outside their rights and does the J2ME software provider such filtering? Hope to hear from you and your tech CEO. :-) Rgds. -------------------------------------------

Thank God people read the terms and conditions. I never do On Thu, Sep 2, 2010 at 5:00 PM, aki <aki275@googlemail.com> wrote:
Hey Stefan and Welcome to Skunks KE.
Thanks for the response to my queries. My queries are not official so feel free to jump in anytime and correct as necessary. The more that is known about such companies, the better confidence that can be put forward to kenyans on the m-commerce platforms. 60k+ is a good achievement and I can only wish you and the project much bigger success. :-)
On another thread I had put more focused questions as per the discussion with @Joshua earlier today on this mailing list. I'm pasting that information below so that it can bring the questions to focus and easier to follow on one thread. Some of queries you have already posted therefore ignore those that you may feel are duplications.
Once again, thanks for the open approach and right of reply.
Cheers.
----------------------------
On Thu, Sep 2, 2010 at 1:50 PM, Joshua Mwaniki -MiH IA <Joshua@mocality.com> wrote:
Hi Aki
I seem to have seen only parts of your previous thread on Mocality...but must have missed a chunk, seeing some of the issues raised.
I'd thought of shooting a quick off the cuff reply to tackle some of the basic questions raised, but I could also tackle everything once and for all in my capacity here as country manager...or even better...get my Ultra Geek CEO, who was on tech crunch the other day to drop in a line on the entire issue...(he's been part of a similar Skunkworks like tech grouping in the UK for years...and loves to engage with techies...)
So...just to make sure that we don't miss out anything...how about you just jot down the specific issues..bullet format...and we'll go about responding to every issue?
Sounds fair?
Then I'll respond.
But here's some basic information that could help:
Product: Mocality.com (short code: 2202) KE Company: MIH Internet East Africa Ltd. Parent Company: MIH Internet Africa Holding Company: Naspers Ltd. (www.naspers.com)
Operating in Kenya since: Early 2009 Mocality Launch: May 2009. Current Biz model: Business Search Directory Listed Business in Nairobi: 60k+
Hope that cuts some of the basic questions down... :-)
@Joshua, firstly thanks for the response. I've always been a believer of right of response so its great to hear from you. :-)
Secondly my basic concerns are as follows :
1) Is Mocality Kenya a licensed mobile content provider and within those license provisions are the words data mining included?
2) Has the J2ME software been assessed and passed as a secure product for kenyan cellular business users?
3) Without going into too many specifics on your side, is the database held in a secure facility within kenya or outside and what measures are in place to the effect?
4) What measures has Mocality put in place to counter fraud or misuse against its system? Are there are security certificates that are installed on the client side that would prevent such or is there some sort of system in place that checks the validity of the installed application?
5) From Mocality Kenya's website, it is not clear what is wants to do as a business. In FAQ section, it says this : 23. How does Mocality make a profit? Right now we’re not making a profit at all. The most important thing to us is to create the largest, most relevant business directory in Kenya. We’ll figure out how to make a profit later.
6) Then further to 5 above, on the Terms & Conditions page Section 10 is a pretty hard buy i.e Permission to Use your Content.
10.1. You grant Mocality the irrevocable right to use Your Content for any purpose, including but not limited to the right to reformat it, edit it, publish it, associate it with your User Account name, incorporate it into other works, create derivative works from it, distribute it, promote it, and license these same rights to third parties for use in connection with other media platforms ("Other Media"). 10.2. You grant the Site's Users and the users of any Other Media the irrevocable right to access Your Content in connection with their use of the Site or Service and any Other Media. 10.3. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content.
Tie points 5 & 6 together and here are the questions : Why does a service calling itself a " Africa's largest business directory in the making" automatically want exclusive rights to content of the registered user when it has not even defined what the data will be used for? Will the data collected be used by others and to what extent will this affect registered users? Does the registered user have a right to block content that it feels is outside their rights and does the J2ME software provider such filtering?
Hope to hear from you and your tech CEO. :-)
Rgds.
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On Thu, Sep 2, 2010 at 7:03 PM, Mzee Antoh <mzeeantoh@gmail.com> wrote:
Thank God people read the terms and conditions. I never do
@Mzee Antoh, some general comments from me. :-) 60,000+ kenyan businesses are on the service, surely at least one person would have asked questions and have a better understanding of the system. Even facebook is regulated by FCC requirements so am a bit baffled at our authorities on such matters. Ever since this thread started, its been a hands off approach by fellow skunks collegues who may consider it a rant or unnecessary. @Erik's statistics today that he got over 170+ responses to his survey shows that only a handful of technologists are active on the list while at the same time the skunks blog is wasteland because there are no commiters. @Phares and others put in a lot of time and effort on the blog site while skunks also has its own twitter account. I thank them for their efforts. It is becoming quite difficult to communicate on this list on broader issues within technology. Worse is the impression created to upcoming and budding innovators that they are being asked things that seem anti-innovation yet they are putting in a lot of hardwork into their projects. I'm an independent technologist and not affiliated with anyone thus it is easier for me to take a neutral view on various issues. As I've been a strong and passionate committer, it's not an easy decision to break away from this forum and tech family. But time for me to unsubscribe and move on with my journey for more indepth and insights. Hopefully you will hear from me again if any of my projects are successful in future. Until then, its been a fun 2 years to have known all of you virtually and to have shared the knowledge and had some serious discussions on various topics. Gentlemen, Ladies. Good luck with skunks KE future and keep the fire going. KE depends on your insights and impressions. :-) Rgds.
participants (3)
-
aki
-
Mzee Antoh
-
Stefan Magdalinski