Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn�t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf�.didn�t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me �we don�t have Routers here� when she had finished keying in my cheque�despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told �.sorry�. No routers here and I Plead ( despite that it ain�t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure�I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. � Give us your account code = 69589 � Restart the Router � Remove the power cable from the Indoor unit and put it back after 3 minutes? � Have you plugged the cable form the IDU in the right place? � Ping �CMD�. Ipconfig /release /renew � Restart your computer. Truly it�s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the �engineers have refused to come�. I thought of eating bees. � the best they can is tomorrow before lunch�. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don�t have internet. 5. �The most painful this is how the call centre and � I will escalate this to a senior engineers� and � we will call back in 10 minutes 9 which will happen after a reminder� This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist�I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site �I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues? If anyone is interested�� these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
Last time I ended up telling them how to fix it. They have clowns there On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Welcome to Zuku my dear friend ... you have to pay next month to be heard :-) and do not expect any pay back .... On 1 August 2011 14:53, Paul Kevin <paultitude@gmail.com> wrote:
Last time I ended up telling them how to fix it. They have clowns there
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
Best of luck. I have almost shed tears dealing with Zuku. On Mon, Aug 1, 2011 at 3:13 PM, Watson Kambo <wkwats@gmail.com> wrote:
Welcome to Zuku my dear friend ... you have to pay next month to be heard :-) and do not expect any pay back ....
On 1 August 2011 14:53, Paul Kevin <paultitude@gmail.com> wrote:
Last time I ended up telling them how to fix it. They have clowns there
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards Brian Ngure
It might be that the OP is an edge case - Been with them since end of last year (WIMAX / home use) - very little to complain about. Whenever the connection goes, I just restart the indoor unit or force DHCP (probably once/2 weeks or thereabouts). That said, I believe installation is carried out by third parties, and this might be part of the problem. On Mon, Aug 1, 2011 at 3:13 PM, Watson Kambo <wkwats@gmail.com> wrote:
Welcome to Zuku my dear friend ... you have to pay next month to be heard :-) and do not expect any pay back ....
On 1 August 2011 14:53, Paul Kevin <paultitude@gmail.com> wrote:
Last time I ended up telling them how to fix it. They have clowns there
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
The Zuku guys can be very frustrating. I installed mine one year ago on the promise they would roll out the TV option. To date they have not installed the TV option. Just read in today's paper they are rolling the pay TV country wide. How is that possible if they cannot do it here at South B. Washindwe. ________________________________ From: One Murithi <o0murithi@gmail.com> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Monday, August 1, 2011 3:27 PM Subject: Re: [Skunkworks] Zuku: My customer care horror story It might be that the OP is an edge case - Been with them since end of last year (WIMAX / home use) - very little to complain about. Whenever the connection goes, I just restart the indoor unit or force DHCP (probably once/2 weeks or thereabouts). That said, I believe installation is carried out by third parties, and this might be part of the problem. On Mon, Aug 1, 2011 at 3:13 PM, Watson Kambo <wkwats@gmail.com> wrote: Welcome to Zuku my dear friend ... you have to pay next month to be heard :-) and do not expect any pay back .... > > > >On 1 August 2011 14:53, Paul Kevin <paultitude@gmail.com> wrote: > >Last time I ended up telling them how to fix it. They have clowns there >> >> >> >>On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote: >> >>Zuku: My customer care horror story >>>I shifted offices to the Muthaiga area in July and after asking guys >>>around, I was advice o go for Zuku by a knowledgeable friend working with >>>a Fibre Optic Cable company. >>>I had heard roumours that they have bad support, but I am the person who >>>has faith until proven otherwise. >>>I was told that there were no cables to come and be used in my office >>>(which I found weird) and after alot for pleading, one person assisted and >>>the equipment was installed. I hadn’t been told about a router and I went >>>and looked for cash and paid for them together. I forgave all the previous >>>hurts of waiting and opened another leaf….didn’t know my trouble starts >>>HERE (Tuesday last week) >>>The cashier at Loita Street only told me “we don’t have Routers here” >>>when she had finished keying in my cheque…despite having explained how I >>>have had over 20 days internet less. She told me to talk to the lady at >>>Reception (Loita) , who happily told me that rather than I wait , I can go >>>to westlands Apic Centre and pick up an already configured Modem to go to >>>the office and plug and Play. That was a better option that waits to pick >>>on Thursday the same week. >>>I arrive at Apic and am told ….sorry…. No routers here and I Plead ( >>>despite that it ain’t a favour)..and that lady was so helpful. She >>>questioned the receptionist at Loita why she sent me without inquiring and >>>the receptionist never replied. She went out of her way and called Mombasa >>>road and asked them to please give me a router. I left westlands for >>>Mombasa road and they took 2 hours to get router and configure…I was >>>promised. Go plug and play. >>>Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ >>>There started my super beef. I have never had 2 hours of internet per day. >>>I almost know everyone at customer service by name and I spend at least >>>2-4 hours on phone daily with Zuku and these are the only options I have >>>ever been given. >>>• Give us your account code = 69589 >>>• Restart the Router >>>• Remove the power cable from the Indoor unit and put it back after 3 >>>minutes? >>>• Have you plugged the cable form the IDU in the right place? >>>• Ping …CMD…. Ipconfig /release /renew >>>• Restart your computer. >>>Truly it’s a trial x and trial Y affair here. Last week on Thursday I was >>>promised that someone will come and they have never appeared. Today a >>>senior support staff went abit further and I truly lost it when she told >>>me that the “engineers have refused to come”. I thought of eating bees. “ >>>the best they can is tomorrow before lunch”. >>>In the mean time, this is what it has cost me: >>>1. A LOT OF STRESS >>>2. Am ever on phone for at least 2 hours since last Tuesday >>>3. Sooo much lost business and modem costs (I spend in a week what I spend >>>of Zuku in a month) and we have at least 3 modems and we do website design >>>for heaven sake. >>>4. We look like fools because we can never host a website in time and some >>>guys will never understand that we don’t have internet. >>>5. “The most painful this is how the call centre and “ I will escalate >>>this to a senior engineers” and “ we will call back in 10 minutes 9 which >>>will happen after a reminder” >>>This is a service company and I have prepaid my internet. Surely you can >>>do better. Our company has 8 staff members and none is a sweeper or >>>receptionist…I wonder if anyone around them would ever allow anyone to >>>make the mistake I did. >>>My 3 questions are simple: >>>1. Can I get an engineer to my site …I can wait up to end of day for them >>>2. Can I get my one week back? I want and extension of this week to my >>>paid bill. >>>3. Can I be promised that I can enjoy my internet as my neigbour who never >>>has issues? >>> >>>If anyone is interested…… these are my details: >>>Oscar Kimani Maina >>>0723891015 /0737 891015 >>>oscar@transtech.co.ke/techstuff@transtech.co.ke >>>Client ID : 69589 >>> >>> >>> >>> >>> >>> >>> >>> >>> >>>_______________________________________________ >>>Skunkworks mailing list >>>Skunkworks@lists.my.co.ke >>>http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>>------------ >>>Skunkworks Rules >>>http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>>------------ >>>Other services @ http://my.co.ke >>> >> >>_______________________________________________ >>Skunkworks mailing list >>Skunkworks@lists.my.co.ke >>http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >>------------ >>Skunkworks Rules >>http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >>------------ >>Other services @ http://my.co.ke >> > > >-- >Watson Kambo > >_______________________________________________ >Skunkworks mailing list >Skunkworks@lists.my.co.ke >http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks >------------ >Skunkworks Rules >http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 >------------ >Other services @ http://my.co.ke > _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
It seems that most of you people with Zuku long for the comfort of the grave. All I can do I pray for you.
Unfortunately, they will continue the same trend so long as the demand for 'bad service' is there... On Mon, Aug 1, 2011 at 4:31 PM, Philip Musyoki <pmusyoki@gmail.com> wrote:
It seems that most of you people with Zuku long for the comfort of the grave.
All I can do I pray for you. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards, A. Mwai
Washindwe. All along I though Queen B was the worst! I wonder how their TV operates now that Zuku are taking on DSTV on covering live local sports KT, M: +254 722 28 98 04 www.mondeas.com “When you are busy making excuses, you are not making money, making friends, or making the world a better place. Every loser out there has an excuse as to why they’re not a winner – but at the end of the day, they’re still a loser with an excuse.” -Tana Goertz On Mon, Aug 1, 2011 at 4:31 PM, Philip Musyoki <pmusyoki@gmail.com> wrote:
It seems that most of you people with Zuku long for the comfort of the grave.
All I can do I pray for you. _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Dear Oscar, Kindly accept our sincere apologies for the negative experiece your have had with us. As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow. Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
I love skunkworks!!!!! :) On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com> wrote:
Dear Oscar,
Kindly accept our sincere apologies for the negative experiece your have had with us.
As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow.
Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up............. *"Better Late Than Never, But Never Late is Better"*
zukucanhelp@gmail.com wow now that I bet will console him ... Zuku can Help really?? you could not come up with a better address ... ?? NKT On 1 August 2011 17:08, Pithon Kamau <pitkag@gmail.com> wrote:
I love skunkworks!!!!! :)
On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Oscar,
Kindly accept our sincere apologies for the negative experiece your have had with us.
As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow.
Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up.............
*"Better Late Than Never, But Never Late is Better"*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
It's a good thing that action is now being taken, but it would be best if their CS guys would be proactive, rather than wait for the excrement to hit the skunkworks fan. Excellent Customer Support would be a BIG to a service provider anytime. On 1 August 2011 17:15, Watson Kambo <wkwats@gmail.com> wrote:
zukucanhelp@gmail.com wow now that I bet will console him ... Zuku can Help really?? you could not come up with a better address ... ?? NKT
On 1 August 2011 17:08, Pithon Kamau <pitkag@gmail.com> wrote:
I love skunkworks!!!!! :)
On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Oscar,
Kindly accept our sincere apologies for the negative experiece your have had with us.
As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow.
Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up.............
*"Better Late Than Never, But Never Late is Better"*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
gmail account? ....really? On Mon, Aug 1, 2011 at 8:12 PM, Simon Mbuthia <simon.mbuthia@gmail.com>wrote:
It's a good thing that action is now being taken, but it would be best if their CS guys would be proactive, rather than wait for the excrement to hit the skunkworks fan. Excellent Customer Support would be a BIG to a service provider anytime.
On 1 August 2011 17:15, Watson Kambo <wkwats@gmail.com> wrote:
zukucanhelp@gmail.com wow now that I bet will console him ... Zuku can Help really?? you could not come up with a better address ... ?? NKT
On 1 August 2011 17:08, Pithon Kamau <pitkag@gmail.com> wrote:
I love skunkworks!!!!! :)
On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Oscar,
Kindly accept our sincere apologies for the negative experiece your have had with us.
As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow.
Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up.............
*"Better Late Than Never, But Never Late is Better"*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
Many organizations have this false impression that they are bigger than the customer. It just shows when for example an organization uses gmail ( zukucanhelp@gmail.com) to respond to customer querries,they dont want you to jam their precious mail box...they have far much more important things to get on their official e-mail address than clients whining) But they should learn from Queen Bee,who have re-designed their business around the customer. Instead of Value Prepositions they are having Value conversations with the customer.Am so impressed jana I received happy birthday wish from Queen Bee. For all those customers having bad experience with Zuku dont worry they will come back to you,by that time it will be too late. On Tue, Aug 2, 2011 at 9:43 AM, Bogi Benga <bogibenda@gmail.com> wrote:
gmail account? ....really?
On Mon, Aug 1, 2011 at 8:12 PM, Simon Mbuthia <simon.mbuthia@gmail.com>wrote:
It's a good thing that action is now being taken, but it would be best if their CS guys would be proactive, rather than wait for the excrement to hit the skunkworks fan. Excellent Customer Support would be a BIG to a service provider anytime.
On 1 August 2011 17:15, Watson Kambo <wkwats@gmail.com> wrote:
zukucanhelp@gmail.com wow now that I bet will console him ... Zuku can Help really?? you could not come up with a better address ... ?? NKT
On 1 August 2011 17:08, Pithon Kamau <pitkag@gmail.com> wrote:
I love skunkworks!!!!! :)
On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Oscar,
Kindly accept our sincere apologies for the negative experiece your have had with us.
As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow.
Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up.............
*"Better Late Than Never, But Never Late is Better"*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
By the way who is Queen B, and how can I get her services? Date: Tue, 2 Aug 2011 11:29:01 +0300 From: mcdonaldoj@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] Zuku: My customer care horror story Many organizations have this false impression that they are bigger than the customer. It just shows when for example an organization uses gmail (zukucanhelp@gmail.com) to respond to customer querries,they dont want you to jam their precious mail box...they have far much more important things to get on their official e-mail address than clients whining) But they should learn from Queen Bee,who have re-designed their business around the customer. Instead of Value Prepositions they are having Value conversations with the customer.Am so impressed jana I received happy birthday wish from Queen Bee. For all those customers having bad experience with Zuku dont worry they will come back to you,by that time it will be too late. On Tue, Aug 2, 2011 at 9:43 AM, Bogi Benga <bogibenda@gmail.com> wrote: gmail account? ....really? On Mon, Aug 1, 2011 at 8:12 PM, Simon Mbuthia <simon.mbuthia@gmail.com> wrote: It's a good thing that action is now being taken, but it would be best if their CS guys would be proactive, rather than wait for the excrement to hit the skunkworks fan. Excellent Customer Support would be a BIG to a service provider anytime. On 1 August 2011 17:15, Watson Kambo <wkwats@gmail.com> wrote: zukucanhelp@gmail.com wow now that I bet will console him ... Zuku can Help really?? you could not come up with a better address ... ?? NKT On 1 August 2011 17:08, Pithon Kamau <pitkag@gmail.com> wrote: I love skunkworks!!!!! :) On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com> wrote: Dear Oscar, Kindly accept our sincere apologies for the negative experiece your have had with us. As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow. Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote: Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues? If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589 _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke -- Pithon K. KamauMobile: 0723 588705 / 0733 686562Tel: +254 20 8083989Website: www.heartbitsolutions.com Blog: www.heartbitsolutions.com/blogWebsite Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up............."Better Late Than Never, But Never Late is Better" _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke -- Watson Kambo _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
:-) .... Safcom On 2 August 2011 11:30, The Awakening . <txt22ke@hotmail.com> wrote:
By the way who is Queen B, and how can I get her services?
------------------------------ Date: Tue, 2 Aug 2011 11:29:01 +0300 From: mcdonaldoj@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] Zuku: My customer care horror story
Many organizations have this false impression that they are bigger than the customer.
It just shows when for example an organization uses gmail ( zukucanhelp@gmail.com) to respond to customer querries,they dont want you to jam their precious mail box...they have far much more important things to get on their official e-mail address than clients whining)
But they should learn from Queen Bee,who have re-designed their business around the customer. Instead of Value Prepositions they are having Value conversations with the customer.Am so impressed jana I received happy birthday wish from Queen Bee.
For all those customers having bad experience with Zuku dont worry they will come back to you,by that time it will be too late.
On Tue, Aug 2, 2011 at 9:43 AM, Bogi Benga <bogibenda@gmail.com> wrote:
gmail account? ....really?
On Mon, Aug 1, 2011 at 8:12 PM, Simon Mbuthia <simon.mbuthia@gmail.com>wrote:
It's a good thing that action is now being taken, but it would be best if their CS guys would be proactive, rather than wait for the excrement to hit the skunkworks fan. Excellent Customer Support would be a BIG to a service provider anytime.
On 1 August 2011 17:15, Watson Kambo <wkwats@gmail.com> wrote:
zukucanhelp@gmail.com wow now that I bet will console him ... Zuku can Help really?? you could not come up with a better address ... ?? NKT
On 1 August 2011 17:08, Pithon Kamau <pitkag@gmail.com> wrote:
I love skunkworks!!!!! :)
On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Oscar,
Kindly accept our sincere apologies for the negative experiece your have had with us.
As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow.
Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke<http://transtech.co.ke/techstuff@transtech.co.ke> Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up.............
*"Better Late Than Never, But Never Late is Better"*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
Why are they called Queen B? .. am slow like that On Tue, Aug 2, 2011 at 11:35 AM, Watson Kambo <wkwats@gmail.com> wrote:
:-) .... Safcom
On 2 August 2011 11:30, The Awakening . <txt22ke@hotmail.com> wrote:
By the way who is Queen B, and how can I get her services?
------------------------------ Date: Tue, 2 Aug 2011 11:29:01 +0300 From: mcdonaldoj@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] Zuku: My customer care horror story
Many organizations have this false impression that they are bigger than the customer.
It just shows when for example an organization uses gmail ( zukucanhelp@gmail.com) to respond to customer querries,they dont want you to jam their precious mail box...they have far much more important things to get on their official e-mail address than clients whining)
But they should learn from Queen Bee,who have re-designed their business around the customer. Instead of Value Prepositions they are having Value conversations with the customer.Am so impressed jana I received happy birthday wish from Queen Bee.
For all those customers having bad experience with Zuku dont worry they will come back to you,by that time it will be too late.
On Tue, Aug 2, 2011 at 9:43 AM, Bogi Benga <bogibenda@gmail.com> wrote:
gmail account? ....really?
On Mon, Aug 1, 2011 at 8:12 PM, Simon Mbuthia <simon.mbuthia@gmail.com>wrote:
It's a good thing that action is now being taken, but it would be best if their CS guys would be proactive, rather than wait for the excrement to hit the skunkworks fan. Excellent Customer Support would be a BIG to a service provider anytime.
On 1 August 2011 17:15, Watson Kambo <wkwats@gmail.com> wrote:
zukucanhelp@gmail.com wow now that I bet will console him ... Zuku can Help really?? you could not come up with a better address ... ?? NKT
On 1 August 2011 17:08, Pithon Kamau <pitkag@gmail.com> wrote:
I love skunkworks!!!!! :)
On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Oscar,
Kindly accept our sincere apologies for the negative experiece your have had with us.
As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow.
Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke<http://transtech.co.ke/techstuff@transtech.co.ke> Client ID : 69589
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-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up.............
*"Better Late Than Never, But Never Late is Better"*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
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_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
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-- Regards, A. Mwai
Same reason why unicorns have only one horn, I guess. On 02/08/2011, Antony Mwai <antonymwai@gmail.com> wrote:
Why are they called Queen B? .. am slow like that
On Tue, Aug 2, 2011 at 11:35 AM, Watson Kambo <wkwats@gmail.com> wrote:
:-) .... Safcom
On 2 August 2011 11:30, The Awakening . <txt22ke@hotmail.com> wrote:
By the way who is Queen B, and how can I get her services?
------------------------------ Date: Tue, 2 Aug 2011 11:29:01 +0300 From: mcdonaldoj@gmail.com To: skunkworks@lists.my.co.ke Subject: Re: [Skunkworks] Zuku: My customer care horror story
Many organizations have this false impression that they are bigger than the customer.
It just shows when for example an organization uses gmail ( zukucanhelp@gmail.com) to respond to customer querries,they dont want you to jam their precious mail box...they have far much more important things to get on their official e-mail address than clients whining)
But they should learn from Queen Bee,who have re-designed their business around the customer. Instead of Value Prepositions they are having Value conversations with the customer.Am so impressed jana I received happy birthday wish from Queen Bee.
For all those customers having bad experience with Zuku dont worry they will come back to you,by that time it will be too late.
On Tue, Aug 2, 2011 at 9:43 AM, Bogi Benga <bogibenda@gmail.com> wrote:
gmail account? ....really?
On Mon, Aug 1, 2011 at 8:12 PM, Simon Mbuthia <simon.mbuthia@gmail.com>wrote:
It's a good thing that action is now being taken, but it would be best if their CS guys would be proactive, rather than wait for the excrement to hit the skunkworks fan. Excellent Customer Support would be a BIG to a service provider anytime.
On 1 August 2011 17:15, Watson Kambo <wkwats@gmail.com> wrote:
zukucanhelp@gmail.com wow now that I bet will console him ... Zuku can Help really?? you could not come up with a better address ... ?? NKT
On 1 August 2011 17:08, Pithon Kamau <pitkag@gmail.com> wrote:
I love skunkworks!!!!! :)
On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com>wrote:
Dear Oscar,
Kindly accept our sincere apologies for the negative experiece your have had with us.
As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow.
Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke<http://transtech.co.ke/techstuff@transtech.co.ke> Client ID : 69589
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-- Pithon K. Kamau Mobile: 0723 588705 / 0733 686562 *Tel*: +254 20 8083989 *Website*: www.heartbitsolutions.com *Blog*: www.heartbitsolutions.com/blog Website Design, Domain Registration, Website Hosting, Corporate Email Solutions, Website Maintainance, Website Marketing, Logo Design and Branding, Computer Hardware and Maintainance, Network Design and Set Up.............
*"Better Late Than Never, But Never Late is Better"*
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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-- Watson Kambo
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
--
Regards,
A. Mwai
I like your feeling of eating bees haha.... Its a better experience I guess than your agony. The CS support seems to have responded... Please let us know how it goes... wheeew!!!. Oliver On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com> wrote:
Dear Oscar,
Kindly accept our sincere apologies for the negative experiece your have had with us.
As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow.
Regards, Wananchi Customer Service. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote:
Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn’t been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf….didn’t know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me “we don’t have Routers here” when she had finished keying in my cheque…despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ….sorry…. No routers here and I Plead ( despite that it ain’t a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure…I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. • Give us your account code = 69589 • Restart the Router • Remove the power cable from the Indoor unit and put it back after 3 minutes? • Have you plugged the cable form the IDU in the right place? • Ping …CMD…. Ipconfig /release /renew • Restart your computer. Truly it’s a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the “engineers have refused to come”. I thought of eating bees. “ the best they can is tomorrow before lunch”. In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don’t have internet. 5. “The most painful this is how the call centre and “ I will escalate this to a senior engineers” and “ we will call back in 10 minutes 9 which will happen after a reminder” This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist…I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site …I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues?
If anyone is interested…… these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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Thanks Oliver, I would have eaten a bunch. The Service delivery Manger emailed me and confirmed that someone will be coming over. I will definitely get the skunks & Skunkettes Know what cut. Lovely evening. Os From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of Oliver Ndegwa Sent: Monday, August 01, 2011 5:14 PM To: Skunkworks Mailing List Subject: Re: [Skunkworks] Zuku: My customer care horror story I like your feeling of eating bees haha.... Its a better experience I guess than your agony. The CS support seems to have responded... Please let us know how it goes... wheeew!!!. Oliver On Mon, Aug 1, 2011 at 5:04 PM, ZUKU SUPPORT <zukucanhelp@gmail.com> wrote: Dear Oscar, Kindly accept our sincere apologies for the negative experiece your have had with us. As per your telephone conversation today with one of our support agents, We do confirm that a site vist is schedule for tomorrow. Regards, Wananchi Customer Service. T: +254 20 3292200 <tel:%2B254%2020%203292200> , F: +254 20 828758 <tel:%2B254%2020%20828758> , M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com <mailto:Email%3Asupport@ke.wananchi.com> Wananchi Group (K) Limited W: www.zuku.co.ke On Mon, Aug 1, 2011 at 2:52 PM, <techstuff@transtech.co.ke> wrote: Zuku: My customer care horror story I shifted offices to the Muthaiga area in July and after asking guys around, I was advice o go for Zuku by a knowledgeable friend working with a Fibre Optic Cable company. I had heard roumours that they have bad support, but I am the person who has faith until proven otherwise. I was told that there were no cables to come and be used in my office (which I found weird) and after alot for pleading, one person assisted and the equipment was installed. I hadn't been told about a router and I went and looked for cash and paid for them together. I forgave all the previous hurts of waiting and opened another leaf..didn't know my trouble starts HERE (Tuesday last week) The cashier at Loita Street only told me "we don't have Routers here" when she had finished keying in my cheque.despite having explained how I have had over 20 days internet less. She told me to talk to the lady at Reception (Loita) , who happily told me that rather than I wait , I can go to westlands Apic Centre and pick up an already configured Modem to go to the office and plug and Play. That was a better option that waits to pick on Thursday the same week. I arrive at Apic and am told ..sorry.. No routers here and I Plead ( despite that it ain't a favour)..and that lady was so helpful. She questioned the receptionist at Loita why she sent me without inquiring and the receptionist never replied. She went out of her way and called Mombasa road and asked them to please give me a router. I left westlands for Mombasa road and they took 2 hours to get router and configure.I was promised. Go plug and play. Went jumping up and down to the office, plugged and IT NEVER PLAYED!@#%#$@$ There started my super beef. I have never had 2 hours of internet per day. I almost know everyone at customer service by name and I spend at least 2-4 hours on phone daily with Zuku and these are the only options I have ever been given. . Give us your account code = 69589 . Restart the Router . Remove the power cable from the Indoor unit and put it back after 3 minutes? . Have you plugged the cable form the IDU in the right place? . Ping .CMD.. Ipconfig /release /renew . Restart your computer. Truly it's a trial x and trial Y affair here. Last week on Thursday I was promised that someone will come and they have never appeared. Today a senior support staff went abit further and I truly lost it when she told me that the "engineers have refused to come". I thought of eating bees. " the best they can is tomorrow before lunch". In the mean time, this is what it has cost me: 1. A LOT OF STRESS 2. Am ever on phone for at least 2 hours since last Tuesday 3. Sooo much lost business and modem costs (I spend in a week what I spend of Zuku in a month) and we have at least 3 modems and we do website design for heaven sake. 4. We look like fools because we can never host a website in time and some guys will never understand that we don't have internet. 5. "The most painful this is how the call centre and " I will escalate this to a senior engineers" and " we will call back in 10 minutes 9 which will happen after a reminder" This is a service company and I have prepaid my internet. Surely you can do better. Our company has 8 staff members and none is a sweeper or receptionist.I wonder if anyone around them would ever allow anyone to make the mistake I did. My 3 questions are simple: 1. Can I get an engineer to my site .I can wait up to end of day for them 2. Can I get my one week back? I want and extension of this week to my paid bill. 3. Can I be promised that I can enjoy my internet as my neigbour who never has issues? If anyone is interested.. these are my details: Oscar Kimani Maina 0723891015 /0737 891015 oscar@transtech.co.ke/techstuff@transtech.co.ke Client ID : 69589 _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke
participants (17)
-
Antony Mwai -
Bogi Benga -
Brian Ngure -
Joseph McDonald -
Ken Teyie -
Kimani : TransTech " Love For Tech Stuff" -
Oliver Ndegwa -
One Murithi -
Paul Kevin -
Philip Musyoki -
Pithon Kamau -
Shadrack Mwaniki -
Simon Mbuthia -
techstuff＠transtech.co.ke
-
The Awakening . -
Watson Kambo -
ZUKU SUPPORT