Of late, with Airtel, either 1. my sms does not get delivered to the recipient, OR 2. if it gets delivered, I do not get the delivery report My phone is configured to receive the delivery reports. I seem to get delivery reports 1% of the time. 99% I do not. When I check the status of the messages in the "Reports" folder, almost all are marked as "Pending". I believe there are engineers from Airtel reading this. The affected number is the one in my signature text below. Anyone else seeing the same symptoms and willing to help me out?? It's very important for me to get the two issues resolved, because I have resorted to calling the recipient, as a followup just to confirm they received my text, which is an extra expense (unless Airtel has it this way by design!). Calling Airtel Customer Care is even more irritating, as the chaps there do not appear competent enough to address any problems. They take you round, you get pissed off, then they say they'll forward your problem to "IT" and you should be called after 48hrs. Unfortunately, that marks the end of any communication from Airtel, as no one from their side ever gets to follow up on the problem you reported. I am not subscribed to any of their funny services apart from the "Preferred Numbers" and my line is a corporate line. PS: I have submitted a complaint to CCK as well via their complaints web link, because not it seems it's one of those cases of "naomba serikali iitusaidie". -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
Facing the same problem for the last couple of weeks. If you do get a solution do share. Regards, Alex On Sat, May 28, 2011 at 1:35 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Of late, with Airtel, either
1. my sms does not get delivered to the recipient, OR 2. if it gets delivered, I do not get the delivery report
My phone is configured to receive the delivery reports. I seem to get delivery reports 1% of the time. 99% I do not. When I check the status of the messages in the "Reports" folder, almost all are marked as "Pending".
I believe there are engineers from Airtel reading this. The affected number is the one in my signature text below.
Anyone else seeing the same symptoms and willing to help me out??
It's very important for me to get the two issues resolved, because I have resorted to calling the recipient, as a followup just to confirm they received my text, which is an extra expense (unless Airtel has it this way by design!).
Calling Airtel Customer Care is even more irritating, as the chaps there do not appear competent enough to address any problems. They take you round, you get pissed off, then they say they'll forward your problem to "IT" and you should be called after 48hrs. Unfortunately, that marks the end of any communication from Airtel, as no one from their side ever gets to follow up on the problem you reported.
I am not subscribed to any of their funny services apart from the "Preferred Numbers" and my line is a corporate line.
PS: I have submitted a complaint to CCK as well via their complaints web link, because not it seems it's one of those cases of "naomba serikali iitusaidie".
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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Nikuhama! I know that is not helpful but there are other options you know. . On Sat, May 28, 2011 at 2:06 PM, Alex Ngatia <alex.ngatia@gmail.com> wrote:
Facing the same problem for the last couple of weeks. If you do get a solution do share.
Regards,
Alex
On Sat, May 28, 2011 at 1:35 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Of late, with Airtel, either
1. my sms does not get delivered to the recipient, OR 2. if it gets delivered, I do not get the delivery report
My phone is configured to receive the delivery reports. I seem to get delivery reports 1% of the time. 99% I do not. When I check the status of the messages in the "Reports" folder, almost all are marked as "Pending".
I believe there are engineers from Airtel reading this. The affected number is the one in my signature text below.
Anyone else seeing the same symptoms and willing to help me out??
It's very important for me to get the two issues resolved, because I have resorted to calling the recipient, as a followup just to confirm they received my text, which is an extra expense (unless Airtel has it this way by design!).
Calling Airtel Customer Care is even more irritating, as the chaps there do not appear competent enough to address any problems. They take you round, you get pissed off, then they say they'll forward your problem to "IT" and you should be called after 48hrs. Unfortunately, that marks the end of any communication from Airtel, as no one from their side ever gets to follow up on the problem you reported.
I am not subscribed to any of their funny services apart from the "Preferred Numbers" and my line is a corporate line.
PS: I have submitted a complaint to CCK as well via their complaints web link, because not it seems it's one of those cases of "naomba serikali iitusaidie".
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards, Mark Mwangi http://mwangy.posterous.com
I have experienced that PENDING Crap...tried using other handsets ....nothing !! I just gave up!! I have had my Airtel line since 2002 ....lucky i have the safaricom too...... Alvin On 5/28/11, Mark Mwangi <mwangy@gmail.com> wrote:
Nikuhama! I know that is not helpful but there are other options you know. .
On Sat, May 28, 2011 at 2:06 PM, Alex Ngatia <alex.ngatia@gmail.com> wrote:
Facing the same problem for the last couple of weeks. If you do get a solution do share.
Regards,
Alex
On Sat, May 28, 2011 at 1:35 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
Of late, with Airtel, either
1. my sms does not get delivered to the recipient, OR 2. if it gets delivered, I do not get the delivery report
My phone is configured to receive the delivery reports. I seem to get delivery reports 1% of the time. 99% I do not. When I check the status of the messages in the "Reports" folder, almost all are marked as "Pending".
I believe there are engineers from Airtel reading this. The affected number is the one in my signature text below.
Anyone else seeing the same symptoms and willing to help me out??
It's very important for me to get the two issues resolved, because I have resorted to calling the recipient, as a followup just to confirm they received my text, which is an extra expense (unless Airtel has it this way by design!).
Calling Airtel Customer Care is even more irritating, as the chaps there do not appear competent enough to address any problems. They take you round, you get pissed off, then they say they'll forward your problem to "IT" and you should be called after 48hrs. Unfortunately, that marks the end of any communication from Airtel, as no one from their side ever gets to follow up on the problem you reported.
I am not subscribed to any of their funny services apart from the "Preferred Numbers" and my line is a corporate line.
PS: I have submitted a complaint to CCK as well via their complaints web link, because not it seems it's one of those cases of "naomba serikali iitusaidie".
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards,
Mark Mwangi
NI KUHAMA On Sat, May 28, 2011 at 4:27 PM, Alvin Jason Ochieng <ajochola@gmail.com>wrote:
I have experienced that PENDING Crap...tried using other handsets ....nothing !! I just gave up!! I have had my Airtel line since 2002 ....lucky i have the safaricom too......
Alvin
NIKUHAMA BACK? On 5/28/11, Peter Osotsi <peter.osotsi@gmail.com> wrote:
NI KUHAMA
On Sat, May 28, 2011 at 4:27 PM, Alvin Jason Ochieng <ajochola@gmail.com>wrote:
I have experienced that PENDING Crap...tried using other handsets ....nothing !! I just gave up!! I have had my Airtel line since 2002 ....lucky i have the safaricom too......
Alvin
How come it's all perfect from my end? I send a text, I get a delivery message immediately. Maybe I'll be whining in a few days time.... On 28/05/2011, Peter Osotsi <peter.osotsi@gmail.com> wrote:
NI KUHAMA
On Sat, May 28, 2011 at 4:27 PM, Alvin Jason Ochieng <ajochola@gmail.com>wrote:
I have experienced that PENDING Crap...tried using other handsets ....nothing !! I just gave up!! I have had my Airtel line since 2002 ....lucky i have the safaricom too......
Alvin
I had same issue, but its now sorted for me. My phone was loosing settings moment I send first text. You may want to recheck your settings. Sent from BlackBerry® -----Original Message----- From: Solomon Mburu Kamau <solo.mburu@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Sat, 28 May 2011 18:23:46 To: Skunkworks Mailing List<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: Re: [Skunkworks] Airtel SMS Service sux! How come it's all perfect from my end? I send a text, I get a delivery message immediately. Maybe I'll be whining in a few days time.... On 28/05/2011, Peter Osotsi <peter.osotsi@gmail.com> wrote:
NI KUHAMA
On Sat, May 28, 2011 at 4:27 PM, Alvin Jason Ochieng <ajochola@gmail.com>wrote:
I have experienced that PENDING Crap...tried using other handsets ....nothing !! I just gave up!! I have had my Airtel line since 2002 ....lucky i have the safaricom too......
Alvin
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://orion.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
On Sat, May 28, 2011 at 18:35, <dhikims@gmail.com> wrote:
I had same issue, but its now sorted for me. My phone was loosing settings moment I send first text.
What do you mean by "loosing settings"? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
I think this guys r overwhelmed by Kuhama raters.. Try calling customer care (710) ,they put you on hold for more than 30 mins.Actually i cant remember the last time i got hold of one :) On Sun, May 29, 2011 at 11:34 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Sat, May 28, 2011 at 18:35, <dhikims@gmail.com> wrote:
I had same issue, but its now sorted for me. My phone was loosing settings moment I send first text.
What do you mean by "loosing settings"?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Everyone has beauty but not everyone sees it.) * Fear Not,For the Lord God is with you..* Lawrence
try making the call to c/s. I think they are fast(er than some hehe) in picking calls On Mon, May 30, 2011 at 9:18 AM, Lawrence Kago <lawrencekago@gmail.com>wrote:
I think this guys r overwhelmed by Kuhama raters..
Try calling customer care (710) ,they put you on hold for more than 30 mins.Actually i cant remember the last time i got hold of one :)
On Sun, May 29, 2011 at 11:34 AM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Sat, May 28, 2011 at 18:35, <dhikims@gmail.com> wrote:
I had same issue, but its now sorted for me. My phone was loosing settings moment I send first text.
What do you mean by "loosing settings"?
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Everyone has beauty but not everyone sees it.) * Fear Not,For the Lord God is with you..*
Lawrence
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- _____________________________________________________________________________ This is your last chance. After this, there is no turning back. You take the blue pill - the story ends, you wake up in your bed and believe whatever you want to believe. You take the red pill - you stay in Wonderland and I show you how deep the rabbit-hole goes. ~The Matrix Eva Kimathi
From the look of things, when I send sms from Airtel -> Other network, you get the delivery reports. I tested with Safaricom only, so I cannot attest to _others_ though. When you send Airtel->Airtel, even delivery of the sms itself is in doubt. I don't get the delivery report.
Anyone wants to run realtime tests with me?? On Sat, May 28, 2011 at 18:23, Solomon Mburu Kamau <solo.mburu@gmail.com>wrote:
How come it's all perfect from my end? I send a text, I get a delivery message immediately. Maybe I'll be whining in a few days time....
On 28/05/2011, Peter Osotsi <peter.osotsi@gmail.com> wrote:
NI KUHAMA
On Sat, May 28, 2011 at 4:27 PM, Alvin Jason Ochieng <ajochola@gmail.com>wrote:
I have experienced that PENDING Crap...tried using other handsets ....nothing !! I just gave up!! I have had my Airtel line since 2002 ....lucky i have the safaricom too......
Alvin
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
participants (10)
-
Alex Ngatia -
Alvin Jason Ochieng -
dhikims＠gmail.com -
Eva Kimathi -
Lawrence Kago -
Mark Mwangi -
Odhiambo Washington -
Peter Osotsi -
Solomon Mburu Kamau -
Timothy Mutugi