THE HALF BAKED TRUTH of safaricom's "innovation" continues...i bought their new sim card and they have only added more nonsense like skiza,please call me etc..if they re-did the mpesa back-end, i haven't seen the difference either On Thu, Dec 9, 2010 at 12:16 PM, ndungu stephen <ndungustephen@gmail.com>wrote:

The new platform experienced some "teething" problems, so the story goes - I guess this is the troubleshooting stage after deployment.

Whatever happened to Alex Gakuru - he used to be very vocal in these matters... Was he abducted ?

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David; As I said earlier, I always access my numbers directly from sim whenever im doing transaction on mpesa, I never type. So when they insisted that they are giving this "new" facility to subscribers, I though "these people are a joke and don't know what they are doing". The only thing I noted they added are "NEXT" after every 5 contacts, as opposed to previously when all contacts showed up. They better go to the two Kenyan guys that innovated Mpesa and ask them for support and how to add functionality. Obopay aka YUcash, Orange Money and Airtel Money are far away in competition in terms of functionality and ease of use, and when people and especially developers discover that, when we "discover" we can do online M-payments on other platforms excepts M-PESA, then the great demise will begin. Safaricom will die a natural death. M-payments are now closely tied to subscriber loyalty, and when people start using another M-payments provider, they will move kabisa. They better innovate, they better copy paste faster before we grow weary. Kenyans are weary of sleaze, and Mpesa is sleaze as we speak. The great migration might begin anytime in two or three weeks now as people get crippling Mpesa downtimes in the Christmas high season. I think if its Wikileaks hackers crippling Mpesa, we'll be patient, otherwise people are growing weary and the hackers will no longer pass for an excuse. Peter On Thu, Dec 9, 2010 at 2:30 PM, David Kiania | Asentric Consulting Ltd < kianiadee@gmail.com> wrote:

As brutal as Moses is, I have to agree with him. Safaricom has received so much acclaim that we don't criticize it enough and demand better uptime. I think it's downtime is unacceptable and they still treat the platform as a dev bed. I thought the migration was supposed to increase the number of transactions, but I have not see any improvement.