All those ''faceable'' issues will be taken care of by the local warranty centre vis-a-vis the Manufacturer. Haven't you guys faced any warranty cover in e.g your offices ? HP/DELL/TOSHIBA/ etc ?? It works !!! On 11/12/09, Njoroge Tito <titonjoroge@gmail.com> wrote:
Rahim,
Won't these "faceable" issues still apply when a customer buy directly from the local supply, e.g. - confirmation of replacement parts.. - duty/freighting charge of part - labour
These charges will still be applicable, or will the local support centere account/take care of them?
2009/11/12 Rahim Kara <skunkingrahim@gmail.com>
Yes.
But there are limitations to what can be done with that. We are able to support, take care of the machine, even to the extent of replacing on warranty. Issues faceable ( dictionary word? ) are as follows.
Time frame for fixing on warranty with international machines can get up to 1-2months waiting on confirmation of replacement parts etc. The Labor charges with Elite have to be catered for and in a number of cases, when the warranty allows for it, the amount is refundable by Apple if it is covered within the warranty agreement. You as the client however are entitled to pay the Duty / freighting charge of the part which has been brought in for you. This is a cost which cannot be avoided.
Helpful?
Njoroge Tito wrote:
Just wondering,
If someone goes and buys from the apple store, say in UK.. will the apple center -Tz support the mac if it gets sand in Tanzania?
2009/11/12 Rahim Kara <skunkingrahim@gmail.com>
Yes,
there's freighting charges as well as something on the IDF.. don't know if that's the same thing. In any case, we are already getting the goods in so you don't have to stress yourself out with the nitties behind bringing a machine in yourself.
With our systems, it's a true to god, nightmare getting things out of customs.
Alvin Jason Ochieng wrote:
Rahim.....
All very true but from the online Store doesn't he still have to pay for freight,customs etc making it much more costly for him ?
Food for thought......
Al.
On 11/12/09, Rahim Kara <skunkingrahim@gmail.com> <skunkingrahim@gmail.com> wrote:
Was offline for a bit. But here i am. and yes.
Yes, There will be perks from Chevron Plaza in parklands, and 3,000 shillings worth of close to 500K of Applications. Agreed, Great pirated ones at that :D ( Can't do that on my side pole. )
On our side, we can also supply what you want from the Apple store, most items we have are already in stock ( We have had issues in the past but we are trying to stock up a bit more these days. )
and
We're regionally available : Ke, UG, Tz.
With support centres all over as well. Therefore, should you decide to go to Bagamoyo in Tz and have an issue with sand in your mac, no worries, simply walk over to our Seacliffe/ Upanga / Harborview branch and get your mac sorted out :D
this could turn into a company war on skunks so i won't endelea but choice is yours at the moment, we vary in price slightly but all in all, you can choose at the moment between us and Them, either way, you'll get your MAC :D
About the 100K mac,
it's a variance in price between US and UK. We get our machines from the CEMEA region which limits us to Getting our machines in the British Regime's system.
I'd love to say we can give you US pricing. Fact is, no retailer in E.A. / Central and S.A can match pricing we get here. We are about 5£ ( yes it's a meager value ) cheaper than than apple store UK :www.apple.com/uk/store
hope it was helpful.
Rahim Kara, Pro App's Specialist, Elite Digital Solutions Ltd.
? Apple Premium Reseller Sarit Centre P.O.Box 75289, Nairobi – 00200 KENYA +254 (20) 374 5550 PHONE +254 (20) 375 3509 FAX +254 734 334 074 Zain MOBILE +254 773 104 250 Orange MOBILE iChat rahim.kara@me.com
Mailing List Subscription http://mail.wananchi.com/mailman/listinfo/elitedigitalsolutions
Alvin Jason Ochieng wrote:
Hellen Mutungi
Marketing Executive Tel: 3753500/3753506 Fax: 3743509 Cell: 0733 737 951 : 0723 157 555 Hellen [mailto:hellen@applecentre.co.ke <hellen@applecentre.co.ke>]
Those her her contacts.........why ever would you buy online???
Alvin Ochieng
On Wed, Nov 11, 2009 at 9:24 AM, Lenchipai Nakodony <lenchi@inbox.com> <lenchi@inbox.com> wrote:
Hi Rocky,
You should try the Apple shop at Caltex(Chevron) Plaza in Parklands. I got a Mac Book Pro last week from them. They gave it to me at a cheaper price than the apple store with add ons. They also told me if i wanted anything by apple, i do not have to buy it from the apple online store, i just talk to them and they will deliver. Hope they help (and they should pay me(US) for marketing, but with a skunker/skunkress, i will be glad to jump puddles and rivers to provide them with the information they need ).
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