Zuku's fair use policy is so vague and trying to get answers from them about it is like trying to get blood out of a stone.


On Tue, Sep 11, 2012 at 4:01 PM, Mark Mwangi <mwangy@gmail.com> wrote:
They have a fair use policy which stipulates the advertised speed is only to their local data centers and international bandwith is shared.  http://zuku.co.ke/triple-play/fair-usage-policy.html  assume the bigger the package the higher the throttling cap. So if I sign up for the 8mps I will/should get higher than 30kBps when throttled.  


On Tue, Sep 11, 2012 at 3:55 PM, John Gitau <jgitau@gmail.com> wrote:
Then an upgrade won't help you. 

And technically if on your contract never said anything about throttling speeds, that is not offering the Internet by definition:-). 

But no one seems to get this argument so I just let it be. An upgrade won't help unless they offer you more than 30kbps, which would make it the bandwidth you actually pay for not a 1mbps. 

Last time I checked zuku has no fair use policy like safaricom who has theirs defined for customers.

Gitau
Sent from my iPad

On 11 Sep 2012, at 12:46, Mark Mwangi <mwangy@gmail.com> wrote:

@benjamin am on the 1mbps package and they keep throttling me after a while to 30kBps. Will upgrade next month. 


On Tue, Sep 11, 2012 at 12:25 PM, amanya <whynnot@gmail.com> wrote:

as John Gitau rightly points out, all this info is only partially useful if the location of need/use is not given

On Sep 11, 2012 12:20 PM, "Mark Mwangi" <mwangy@gmail.com> wrote:
@benjamin what package are you on?

On Tue, Sep 11, 2012 at 12:09 PM, Benjamin <anangwe@gmail.com> wrote:
Zuku .for me pushing awesome speeds 7.35 mbps and we watch XYZ from our phones

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