What about the guys in the bush in Lokichogio or Kalawa? How will they know this high powered, high technology networking forum exists..<div><br></div><div>We need a more proactive approach.</div><div><br></div><div>Good to see that the list is powerful and works.</div>

<div><br></div><div>Warm regards<br clear="all"><div>______________________<br>Mwendwa Kivuva<br><a href="http://twitter.com/lordmwesh" target="_blank">twitter.com/lordmwesh</a><br><div>google ID | Skype ID: lordmwesh</div>

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<br><br><div class="gmail_quote">On 17 July 2013 12:45, Tony Likhanga <span dir="ltr">&lt;<a href="mailto:tlikhanga@gmail.com" target="_blank">tlikhanga@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

<div dir="ltr"><div>The biggest tragedy with Airtel, as MJ once noted, is the outsourcing of the Customer Care functions.<br><br></div>The smiling/patient attendants you deal with are NOT Airtel employees. In most cases, they are not given any comprehensive training that ties up all the business workings of the company. It&#39;s just amazing that they have to attend to our issues despite all these shortcomings.<br>


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