---------- Forwarded message ----------
From: <hr@synosis.net>
Date: Wed, Feb 5, 2014 at 11:07 AM
Subject: [Fwd: ] Vaccancy - Support Tech
To: luke.tendayi@gmail.com


Hi Luke,

As I mentioned on phone im looking for 2 people to fill the above stated
positions. If you know anyone even guys who have just completed college
push them my way i would like to start interviewing them asap.

See description below.

Overview:
Performs service, repair and/or installation of company product(s)
including system hardware, software, PCs and Point of Sale (POS)
equipment. Provides technical support to customers on operational or
maintenance aspects of system equipment. Serves as customer contact on
technical and service related problems. Diagnoses mechanical, hardware,
software and systems failures, using established procedures. Determines
most cost effective repair / resolution to minimize customer downtime. May
involve use of problem management databases and help desk system.

Responsibilities:

Represents Synosis in a professional and businesslike manner and
communicates effectively with customers and associates
Interacts with customer responding to technical questions or request for
information
Maintains the highest level of customer satisfaction by resolving all
tangible problems and concerns
Escalates problems and issues to a higher level of support; This includes
service that exceeds response time, repair time, lack of parts, or any
other issue that could impact customer satisfaction
Primarily provides Tier 1 & 2 level support
Performs general maintenance tasks, troubleshoots, and repairs computer
systems and peripheral equipment
Performs basic computer hardware and software installations
Willingness to be on call to support both the customer and team members
Qualifications:

Requires a minimum of a year of related work experience(attachment
applies), or technical training, or equivalent combination of education
and technical experience
A+ certification or equivalent is a must
POS (Point of Sale) experience strongly (preferred)
Experience with cable inspection / organization / replacement (CAT5 /
Fiber). Fiber not a must.
Must be willing to install and fix Access Points when necessary.
Some experience with accounting packages (preferred)
Kindly send your CV to hr@synosis.net

Regards,
Murugi M.

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