Hi Skunks,

I believe that this is SOP esp for renewals for most (if not all) enterprise vendors 

For the vendor to issue a renewals quote they need end user details or contract/customer ID to pull details of the licenses being renewed. (How else will they know what the customer wishes to renew? I.e software features, days of support,  type of support)

Some vendors also protect incumbent partners unless customer explicitly informs vendor to share pricing widely

Regards,

Kevin Kariuki 

On Wed, Oct 3, 2018, 2:51 PM Alvin Ochola via skunkworks <skunkworks@lists.my.co.ke> wrote:

Ken,

Cisco do the same and we have shared Client details for decades with no problem. How do you get for example MAFs (without sharing client info) Manufacturer Authorization Forms

Regards,

Alvin Ochola

On Wed, 3 Oct 2018 at 11:49, Ken MAK'Ombettes via skunkworks <skunkworks@lists.my.co.ke> wrote:

Hi Ngure;

Even if that’s the case, it’s not healthy for business coz they are behaving like their product is not for every Tom dick and Harry.

There are leading vendors like Cisco who don’t have such long process and still have their products on check.

Sent from my iPhone

On 3 Oct 2018, at 07:45, Jeremiah Ngure <jngure@gmail.com> wrote:

No wash that's been the process with all Manufacturers they want to register actual client (end user)  details and not partners or resellers 

Regards 

On Tue, 2 Oct 2018 21:14 Odhiambo Washington via skunkworks, <skunkworks@lists.my.co.ke> wrote:

Looks like they want to take over your client!!!!

I agree with you. If they refuse to accept your address and insist on the Customer's and not just the device details, be very wary!!

On Tue, 2 Oct 2018 at 19:17, Ken MAK'Ombettes <kombettes77@gmail.com> wrote:

Ok, I will do that. 

Apparently they cannot sell any license until you give full device and customer details (customer name and location), which I find not very business like, even if well intended but it doesn't make much sense for me to look for a software for a device bought legally and then you have to dig up details about the client.

On Tue, Oct 2, 2018 at 2:30 PM Odhiambo Washington <odhiambo@gmail.com> wrote:

What is so bureaucratic about the process?

Why can't you just contact the manufacturer and tell them you are stuck with the bureaucracy of the local distributor??

On Tue, 2 Oct 2018 at 13:46, Ken MAK'Ombettes via skunkworks <skunkworks@lists.my.co.ke> wrote:

Hi guys.
Anyone here who has interacted with the subject firewall device and knows how to go about renewing license.
I have been dealing with the local license distributor known as WESTCON and the seem to have a very bureaucratic sales process.

Regards;
 Ken


_______________________________________________
skunkworks mailing list
skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke

--

Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254 7 3200 0004/+254 7 2274 3223
"Oh, the cruft."

--

Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254 7 3200 0004/+254 7 2274 3223
"Oh, the cruft."

_______________________________________________
skunkworks mailing list
skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke

_______________________________________________
skunkworks mailing list
skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke

--

sent from my iPhone
Alvin Ochola
Mobile Contact -0722313923

_______________________________________________
skunkworks mailing list
skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke

_______________________________________________
skunkworks mailing list
skunkworks@lists.my.co.ke
------------
List info, subscribe/unsubscribe
http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks
------------

Skunkworks Rules
http://my.co.ke/phpbb/viewtopic.php?f=24&t=94
------------
Other services @ http://my.co.ke