@Watson I actually did not thing that they would reply as my last 20 or so emails have not had any replies [?] Oh, and YES, I have paid the bills (and I know that in any other country, I would get compensation, but here, with Zuku, ????. We'll see.) The stress alone that they have caused. The amount of my time and money wasted. I can't even begin to..... @Zuku Thanks for the reply, but I wish you would give me something more that these generic responses you have been giving me since January!!! 1. WHAT is being done? 2. Who is handling the problem? 3. What is their name, email address and phone number so I can follow up? 4. Have you even identified the problem? On Wed, Mar 9, 2011 at 6:59 PM, Watson Kambo <wkwats@gmail.com> wrote:
LOL ... told ya ... but of-course they will ask about the Bill so make sure you pay .. Oh and they wont compensate you for the Down time Pray its less than a week ...
On 9 March 2011 18:08, ZUKU SUPPORT <zukucanhelp@gmail.com> wrote:
Dear Mr Ngure,
Kindly note that we have received the feedback you sent in regards to the inconvenience experienced as as result of the wifi cable modem fluctation.
Please note that all these has been duly escalated to internally so that we amicably resolve the current inconvenince
As per our previous correspondences on with our support E-mail we reassure you that a comprehensive plan in place to exhaustively resolved this matter. We are confident, as a result of these actions, that Wananchi will emerge as a more reliable and customer responsive service provider than ever before.
We urge your patience as we diligently work on this issue and subsequently apologize for the inconvenice caused.
We look forward to the continued business relationship.
Thank you.
On Wed, Mar 9, 2011 at 5:04 PM, Brian Ngure <brian@pixie.co.ke> wrote:
Anyone got the email address(es) for the Zuku Support manager or a direct phone number. My 8Mbps (fibre) link has been so slow since January (1Mbps and sometimes less).
And now any emails I send to zukucanhelp@gmail.com or support@ke.wananchi.com are not replied to. And it is impossible to get through on 020 329 2000, the calls are just dropped.
I am at my wits end. Any help appreciated.
-- Regards
Brian Ngure
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Watson Kambo
_______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
-- Regards Brian Ngure
