HI All, Let's agree that there is a problem and the first proper action is to take it to customer service. And this is the key, customer service is about service to the customer. It's either lip-service or service. Draw your conclusions. In fairness, I just got a valid confirmation by email that there is a problem in my area as several subscribers have complained about the same. So after 12 days of no internet, at least some complaints have caught someone's attention. Let's see what happens. Sham From: skunkworks-bounces@lists.my.co.ke [mailto:skunkworks-bounces@lists.my.co.ke] On Behalf Of richard were Sent: November-20-12 1:48 PM To: Skunkworks Mailing List Subject: Re: [Skunkworks] Zuku Internet Sir, You seem to have more problems. I will advise that you seat with Zuku support and account Manager to help you understand the product you bought and the limitations. In case you feel you are still being short changed, you better get an option. I am certain Zuku will sort you out and don't assume that your problem is a communion problem - it is just yours as there are several happy customers on the same product. But most important, understanding your product and communicating to reporting to the right person at the right time will either help you have your issues resolved and/or help you make informed decision. Were _____ From: Brian Ngure <brian@pixie.co.ke> To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Sent: Tuesday, November 20, 2012 9:40 AM Subject: Re: [Skunkworks] Zuku Internet 1. You will never get anywhere with Zuku support. 2. You will never get the actual speeds Zuku advertise. 3. If you push them, they will actually send you anonymous insulting emails (this happened to me). On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote: Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service, What good is it to gain the world but loose your soul? Applies here? What happens as they add more subscribers, we get shared down to table scraps. Sham Sent from my iPhone On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote: Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support. On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote: Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here? I gave up at that point. Sent from my BlackBerryR -----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke <http://my.co.ke/> _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke <http://my.co.ke/> _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke <http://my.co.ke/> -- Regards Brian Ngure _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke ------------ List info, subscribe/unsubscribe http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24 <http://my.co.ke/phpbb/viewtopic.php?f=24&t=94> &t=94 ------------ Other services @ http://my.co.ke <http://my.co.ke/>