@Wash,<div><br></div><div>Try Paypal IVR and you will realise what frustration is. (My non-American accent didnt help!)</div><div><br></div><div>Anyway, next time try sending a message to 5551 to get your balance. I think its still operational. Costs 10 bob though. I used to prefer it over email coz sometimes it takes ridiculously long to get a response via mail.</div>
<div><br></div><div>On Wed, Oct 3, 2012 at 3:30 PM, Odhiambo Washington <span dir="ltr">&lt;<a href="mailto:odhiambo@gmail.com" target="_blank">odhiambo@gmail.com</a>&gt;</span> wrote:</div><div><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
@Jared,<br><br>Heheee... <br>My problem is that twice I have had my 
supply disconnected because I did not pay in time, and the reason was 
that the hard copy that comes via snail mail hadn&#39;t reached me yet, 
while the notification by e-mail also stopped. They - KPLC - don&#39;t give a
 hoot about such a delay or even the fact that their system is not 
functional.<br><br>And you say you still queue at Electricity House?? I use M-Pesa to pay my bills. I don&#39;t even queue at the Uchumi tills!<br><br>About
 IVRs, I think Kenyans need to borrow a leaf from out there. You should 
try the BT (British Telecom) IVR!! It&#39;s great, effective and has nothing
 as these repetitive bullshit we hear in KE. Sometimes I feel the people
 behind some IVRs are all dumb! Do they ever review this while thinking about Customer experience?<div class="HOEnZb"><div class="h5"><br><br><br><br><div class="gmail_quote">On Wed, Oct 3, 2012 at 5:14 PM, Jared Koyier <span dir="ltr">&lt;<a href="mailto:jaredkoyier@gmail.com" target="_blank">jaredkoyier@gmail.com</a>&gt;</span> wrote:<br>


<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<font><font face="trebuchet ms,sans-serif">Personally i&#39;ve never trusted KPLC&#39;s efficiency initiatives and for that reason I get my bill via Post Office box and duly queue at Electricity house. </font></font><div>



<font face="trebuchet ms, sans-serif">Speaking of IVR, I wonder why DSTV never switch off their IVR or customize the response when clearly there&#39;s no customer care guy to respond(this happens after 6pm, the IVR goes on and on)</font></div>





<div><br></div><div><font face="trebuchet ms, sans-serif">In this country customer care is considered a pipe, they employ inexperienced people with no clue on product offerings, all they can do is to forward your issue. how irritating.</font></div>





<div><font face="trebuchet ms, sans-serif"><br></font></div><div><font face="trebuchet ms, sans-serif"><br></font></div><div><div><div><font face="&#39;trebuchet ms&#39;, sans-serif">Regards</font></div><font face="&#39;trebuchet ms&#39;, sans-serif">Jared Koyier</font><br>






<br><br><div class="gmail_quote"><div><div>On 3 October 2012 16:05, Tony Likhanga <span dir="ltr">&lt;<a href="mailto:tlikhanga@gmail.com" target="_blank">tlikhanga@gmail.com</a>&gt;</span> wrote:<br></div></div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div>

Wash, <br><br>On the email option, I take it that you are talking about KPLC sending you the bills without any prompt from you, no?<br><br>Otherwise, you can quickly query the current bill by sending a mail to <a href="mailto:bill@kplc.co.ke" target="_blank">bill@kplc.co.ke</a><br>






The subject line of the mail should be your KPLC account number (that long portion of the number just before the hyphen)<br><br>This option was working fine as at 1:30pm local time today.<span><font color="#888888"><br>

<br>Tony<br>
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Nairobi,KE<br><a href="tel:%2B254733744121" value="+254733744121" target="_blank">+254733744121</a>/<a href="tel:%2B254722743223" value="+254722743223" target="_blank">+254722743223</a><br>_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>



I can&#39;t hear you -- I&#39;m using the scrambler.<br><br>
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