Should i rant to get one? Zuku,am still waiting for the phone...I guess that's enough rant! On Tue, Sep 13, 2011 at 7:15 AM, Nick Muttai <nmuttai@gmail.com> wrote:
Seems like the ranting works after all....perhaps. Got my phone finally and it works! Hope this lasts. Thanks Patrick, but it's sad that your clients have to resort to such means to get your company's attention. We do understand that downtimes are inevitable but clueless support guys and extremely long MTTR's does not help your course at all.
On 9/12/11, ashok+skunkworks@parliaments.info <ashok+skunkworks@parliaments.info> wrote:
On Mon, Sep 12, 2011 at 8:43 AM, Patrick Kamau <patrick.kamau@ke.wananchi.com> wrote:
Nick/Brian,
Your feedback on our service level is hereby acknowledged for action. 72 hours of no service is unacceptable and i'm following up to find out why this has taken that long.
Regarding the phone, a field team will deliver the handset for you case Nick amongest others and for Brian's case they'll will be checking why the phone has not been working later in the day. Our voice offer is amazing with On Net Calls and Off Net Calls.
Yeah down for me too -- since friday night. My phone story is the same -- no phone yet.
I actually got through the support line -- but was told on both occassions "there is a problem which is being rectified". _______________________________________________ Skunkworks mailing list Skunkworks@lists.my.co.ke http://lists.my.co.ke/cgi-bin/mailman/listinfo/skunkworks ------------ Skunkworks Rules http://my.co.ke/phpbb/viewtopic.php?f=24&t=94 ------------ Other services @ http://my.co.ke
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