In action... http://www.tcra.go.tz/customer/complaints.php regards, On Tue, Dec 15, 2009 at 10:11 AM, Gakuru Alex <alexgakuru.lists@gmail.com> wrote:
Based on Conrad's below suggestions, I went further and in fact proposed CCK implements an all-service-providers complaints forwarding system under their umbrella.
The purpose of the system would be to a) make it easier for consumer to lodge complaints ( bearing in mind most of the 18 million mobile users without (3.6 million) internet access only know '100' exists... b) cck to monitor most-complained about providers c) providers to know they are under a watchful eye d) to track SPs' response times
These and many other comments.....
On Tue, Dec 15, 2009 at 9:52 AM, Rad! <conradakunga@gmail.com> wrote:
I had addressed this very issue at a small presentation I made about e-government.
The current mechanism is almost useless because there is no way for you to
Know if your complaint has been received Know what action is being taken with regards to your complaint Know the status of the action being taken Know whether or not it has been resolved, and the outcome Get a reference number for follow up via other means (phone, fax, etc)
On Tue, Dec 15, 2009 at 9:14 AM, Kathu <ckathu@gmail.com> wrote:
hi all,
With regards to complaining about communication products and services.... http://www.cck.go.ke/how_to_file_a_complaint/ or email chukuahatua@cck.go.ke with details of your complaint.
Kathu
On Tue, Dec 15, 2009 at 9:02 AM, Kathu <ckathu@gmail.com> wrote:
@ Rad....with regards to Number portability a Request for Proposals for the Installation, Commissioning and Management of Service Provider Number Portability (SPNP) in Kenya was done. check out www.cck.go.ke under tenders....I believe that you could also download the tender document to view the actual request for proposal
Kathu
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