Hey Simon,
Wooa... That uplink is terrible!
Get this info from you ISP :
a) Is the service a shared or dedicated one?
b) As someone mentioned, graphs are important and not your responsibilty. Any serious SP should have these as standard for your service.
c) You may have a bigger problem if the ISP is doing protocol shaping over a dedicated link. This shaping cannot determined easily, especially if there is dynamic load balancing. Check with them on this.
d) A good way to determine any packet shaping is to test with a voip service. Trust me, you will " hear" the shaping results immediately. ( Like that train one would listen for, by placing your ear on the railway line..well with the train still far. )
And as I always say, if indoubt one should move on to other providers. You simply should not be having such issues and the SP should be able to clarify all your questions and queries to your satisfaction. HTHs.
Hi Skunktoids,
We got this deal from some ISP which I won't name for now, and they tell us that our speeds are 1MBps for both the uplink and downlink, but I highly doubt what they are telling us. Files normally download at a speed of 100kbps on average, and I do not think that that correctly reflects what the ISP is saying. However, I am not an expert on this matters, and that is why I have sought to ask the gurus on the list to shed some light.
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