@Wash, I'm glad you brought up the power outage affecting you each saturday. As of today morning 10am, electricity supply went off in my area. So I again called KPLC and got a ref number. Now this is the strange part and am now starting to understand where the problems lies in KPLC. The management is totally disconnected from what is happening on the ground. Sample this : After getting my Ref Number today, I called KPLC for an update only to be told that my ticket was closed as RESOLVED! So now I've been issued a new Ref Number.since there still is no power. I asked the call attendant as to who closed the ticket, she was out of words. This has happened a few times. It seems people in KPLC are defeating the same system designed to introduce efficiency by closing unresolved tickets! If we follow the same argument that the core problem lies in a total lack of abilities and work culture to sustain a reliable service, then no nuclear power plant or alternate power is going to help.