Zuku have the worst customer care on the planet!!! Here is my story: After waiting 10 months for the phone in the triple play, it was finally installed mid this week. The next day, I lose all services (internet, TV and phone). Then I try call customer care and the nightmare begins. 1. Their IVR system has been set up by a retarded monkey. As soon as you select any number, it asks you to type the name of the person you want to speak to????? (like, seriously, who do I know there?) And when you finally think you are getting somewhere, it tells you " we are sorry we could answer your call, please leave a message". BUT, there is no beep or any indication where to leave your message. 2. I finally manage to talk to a customer care guy (who is typically clueless) and get no help at all. Finally find out that there is a problem with the node serving me. 3. 24 hours later, still no service and being told (after another headache getting through to support) that it will take yet another day to sort me out. So, today, I have internet and TV, but the phone I have fought and begged and pleased for over the last 10 months is not working. I am just fed up!!!! On Sat, Sep 10, 2011 at 4:56 PM, Agosta Liko <agostal@gmail.com> wrote:
Josh.
I hv smsed the contacts.
Thanks
On 9/10/11, Josh Handley <josh@bridgeinternationalacademies.com> wrote:
Anyone have a support contact for Zuku fiber? Both internet and TV have been since yesterday and can't seem to get a live person on the phone.
Josh
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