@JoshTrue that, they all have customer support problems but not to the extent exhibited by wananchi.
Do you know any other ISP that bills you even when you go one month without internet?
Even after having contacted their customer care countless times?
Going for zuku is like gambling. If your connection works you enjoy the fastest internet available in EA but if it misbehaves for any reason....you will be lucky to get any assistance (a rare occurrence that).
I'm talking from experience.
There's 2 organizations that I convinced to switch to zuku last year (one of them from AccessK).
The above mentioned problems happened to both of them (twice for one of them), defeating any remote login capability I had setup. The result..I cannot perform my duties remotely and the productivity of a number of employees got messed up even after 1 month + 1 week of pleading for assistance.
AccessK was slower but this kind of customer care incompetence was never realized with them.
And by the way i'm not biased, I still surf on 512kbps zuku wimax at home & it works fine
that's why I initially recommended zuku to the above unfortunate fellas....but it failed to turn out the way we wanted.
_______________________________________________
Good judgement comes from Experience.
Most of that comes from Bad Judgement.
_______________________________________________
2011/12/18 Josh Handley
<josh@bridgeinternationalacademies.com>
@Bernard - You are correct. By default the the test picks the Zuku server for me. Safaricom, Access Kenya and KDN are also on the list as servers for Nairobi so I would assume that if you are using one of them it would pick your own ISPs server.
@James - Zuku support has been frustrating at times but I'm not sure there is anyone else that is all that much better. Have had plenty of issues with both Access Kenya and Safaricom as ISPs at the office and those are on the far more expensive business plans. Pretty much every ISP I've ever used anywhere was pretty lousy at support including Comcast and Verizon in the US. The exceptions I have seen are really small ISPs that can give you personal attention but they usually cost more, don't give you the same flexible payment options, and have slower connections. In Kigali Altech had absolutely amazing service and support but they were super expensive even for Rwanda. Icon Telesec here in Nairobi was pretty good too since we could usually get through to the original sales contact when there was a problem.
Josh
On 12/18/2011 12:00 PM, skunkworks-request@lists.my.co.ke wrote:
Message: 3
Date: Sun, 18 Dec 2011 11:25:24 +0300
From: Bernard Mwagiru<bmwagiru@gmail.com>
To: Skunkworks Mailing List<
skunkworks@lists.my.co.ke>
Subject: Re: [Skunkworks] Comparing ISP speeds using speedwave
Message-ID:
Content-Type: text/plain; charset=UTF-8
The Zuku connection 7.67 Mb/s down and 1.90 Mb/s up has a roundtrip
average of 25ms. I suspect the server chosen was the Zuku one.
./bernard