I'm not sure if John has an IT background, but he's satisfactorily handled a few technical issues for me in the past.

Just mail him and cc your branch manager + customer care. Below is his email signature.

_____________________________________________________

 

John Njuguna

Customer Care Unit

Consumer Banking, Kenya

Standard Chartered Bank Kenya Limited

Phone:     +254 020 3293925

Fax:         +254 020 3291627

Email:         johnkarenge.njuguna@sc.com

Address: Level 2, SCB@Chiromo 48 Westlands, Nairobi, Kenya.

Website:  http://www.standardchartered.com

 

Standard Chartered Bank Kenya Limited is regulated by Central Bank of Kenya

 

Tony.