On Mon, Jan 31, 2011 at 11:46 PM, Brian Ngure <brian@pixie.co.ke> wrote:
Has anyone who is currently using Zuku as their isp ever managed to resolve a problem they have had? If so, I gladly welcome instructions on how to:
1. Actually get through to their customer care (phone is on automated hold for > 15 to 20 mins so you just give up). 2. Get them to understand the problem (I'm on the "Triple Play" deal 8Mbps but the link is behaving like a 512k and no TV for a week). 3. Get a straight answer from them (When I do get through all I get is vague answers and no real support, like they don't have a clue). If they don't know what my problem is, why don't they just say so?
They have already sent one team to my house to "fix" the problem and that team came found nothing wrong with the equipment and left. Now they want to send another team.
Anyone got any advice other than "Jump ship"? When Zuku works, it works well, but you have a problem and you are in hell. Perhaps a tech contact in support who actually knows what they doing?
I was hoping to return to Zuku when they get fiber at my doorsteps at Wilson Airport. Now you make me fee afraid!! -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Damn!!