Can't get enough of the profuse apology, isn't that reserved for gushing blood :-O I think by adding profusely they really mean it. Kiania
Dear Mr Kevin,
We acknowledge receipt of the concerns that you raised below and we profusely apologize for the events leading to the frustrations you have encountered with our service. It is our endeavor to ensure customer enjoy the service that have subscribed to and this has not been the case.
Looking on your account details, we do not see any site visit done by our technicians and for this reason we would request that you allow us to send a team to resolve this matter amicably.
Kindly confirm if tomorrow morning is okay on your schedule to send our team.
Support Team. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200
On Thu, Oct 14, 2010 at 11:23 AM, ZUKU SUPPORT <zukucanhelp@gmail.com> wrote:
Dear Luke,
We profusely apologize for the inconvenience caused by this and kindly request you to furnish us with your contact detail or your account number for in depth assistance on this matter. We confirm that the technical issue with the base station has been resolved.
Awaiting your prompt response.
Zuku Support Team. T: +254 20 3292200, F: +254 20 828758, M: +254 0719 028 200 /0732 132 200 Email:support@ke.wananchi.com Wananchi Group (K) Limited W: www.zuku.co.ke
On Thu, Oct 14, 2010 at 10:10 AM, Luke Kuvheya <tendayi.kuvheya@gmail.com> wrote:
Hi guys,
Im in the kilimani area using the yaya base station. We reach this weekend it will be the third weekend with speeds so slow you can open google. Ive called customer care , been hung up on 2wice(assumed it was network issues) And still they keep promising that they will do something about it up to now nothing. Almost 3 weeks m waiting to be called back.
Do guys here have any zuku techs contacts, maybe i will be more sucessfull, Business is suffering coz of this, i cant recive or send emails and i work from home. Any contacts would be appreciated.
Regards, Luke
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