@benson big thank you for the precise info. Should all be on the (IE3G+) FAQ page. A note on the front page of http://www.orange.co.ke/ about the current issues would make a lot of sense at this point. I also noted two common error messages using wvdial on linux 1. Authentication failure (exit code 19) - this is usually sorted if waiting a few hours 2. Modem hung up (exit code 16) - usually during peak hours and works if being persistent Sometimes the above do not go away though. A call to customer care usually sorts it out by "resetting the account". Generally customer care is good and the queue is not too long. On 09/09/2010 08:48 PM, benson orina wrote:
hi guys
just want to throw in my 2 cents based on my experiences with the evdo modem. About a month or so ago when i first got my modem i wasnt able to log in to the web portal to add airtime so i figured that i could probably use my other orange fixed line to sambaza airtime into my account. After sambazaing into my line i used my safaricom line to connect to the portal and the airtime was not showing on the web portal. I called customer care who informed me that the billing system for evdo is separate from the one for 1x. I was adviced to switch the modem to 1x mode in order to use the airtime i had put into the line by sending the sms #123#unlimited to 430 as the evdo web portal didnt recognize the airtime on the line. I Also discoverd that you can't send sms(#123#unlimited) on evdo mode but can only do it on 1x.
So i ended up having to use 1x speeds which although not too bad(quite similar to edge speeds) was simply not what i got the modem for. The next week I made sure that the airtime went into the evdo web portal.
Im not sure if the airtime and billing system have been unified since then but i always make sure i top up via the web interface by all means necessary. I also had the same issue of logging on to the web portal using the old ip address during the weekend. I wasn't able to connect so i used another internet connection to go to the orange website and thats where i discovered the changed ip address for the web portal, which i was able to log into and load my account with airtime. The quality of the link was abit poor though at least i was able to get by with it until tuesday.
The moral of the story is that i think orange need to improve their communication with customers.
Hope this is helpful to someone out there.
cheers