Banks and other corporations have heavily under utilised the web. For example, I believe that the long winding queues at the customer care desks can be reduced by a wiki hosted on the banks' website. For good reasons, a frequently updated wiki reduces conversation traffic between customer care staff and clients. In spite of most IT departments being aware of this none will care to implement -- yet mediawiki is free!

on this note, I was impressed by home.co.ke {HFCK} and their mortgage calculator. They need to do so much more though in putting out detailed information to the public on the web.

Banks are not the only ones, Mobile operator networks can also make good use of a wiki.

If I was consulting, this wouldnt be `my 2 sense` .. :)

--
Ndungi Kyalo

"if you want to go fast go alone, if you want to go far get company"
biblia.kenya.or.ke




On Thu, Oct 15, 2009 at 8:22 AM, solomon kariri <solomonkariri@gmail.com> wrote:
Well the main issue here is that even the available sites have nothing important about banking. All they have is just information advertising the bank and nothing else. The only bank that seems to have a somehow nice though not good enough website is NIC. St least they ssl and online banking stuff in there but not up to the mark. I mean, they should really have nice sites that allow at least internal transaction processing if they dont want to bother with even other local banks. All the info you get from the banks site is their next jubilee and their new offers.

On Thu, Oct 15, 2009 at 11:13 AM, Rad! <conradakunga@gmail.com> wrote:
I agree 100% that banks are doing a disservice to customers by only catering to certain browsers.

But i disagree 100% with the notion that changing operating systems will somehow make you immune to phishing. How??! Phishing is not a browser or operating system problem.

On Thu, Oct 15, 2009 at 10:58 AM, Brian Ngure <brian@mystique.boldlygoingnowhere.org> wrote:
Me thinks Kenyan banks should read this article:
http://blogs.zdnet.com/hardware/?p=5813&tag=nl.e550

I am yet to find a Kenyan Internet banking site that is fully
accessible from any other browser except Internet Explorer. Banks
don't seem to realize that there are other operating system out there
aside from MS Windows. Anyone on this list had any issues with
Internet banking sites and Mozilla or Safari?


--
Regards,

Brian Ngure
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--
Solomon Kariri,

Software Developer,
Cell: +254736 729 450
Skype: solomonkariri

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