It is more than I can say, Bernard. I am sure everyone using Access Kenya is now (for the last 3 weeks) familiar with an e-mail that reads like below: <quote> Dear Esteemed Client, We are experiencing intermittency this morning on our Core network, affecting the entire AccessKenya Network. Due to this, you may experience intermittent connectivity and or no service. Our network engineers are working to resolve this in the shortest time possible. Ticket number* 415865* has been assigned to track this occurrence. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this period and reiterate our commitment to excellent service provision Kind Regards, </quote> Besides that, almost everyone on AK network is now used to a familiar recording on their IVR stating problems with Core Network. It isn't interesting at all, when you get service metered like medicine - available a few times a day! On Mon, Aug 27, 2012 at 3:34 PM, Bernard Mwagiru <bmwagiru@gmail.com> wrote:
Hi Wash,
For the benefit of the techies in the list, what are some of the critical issues you have faced? Poor/Dropped/Intermittent connections, QoS,etc...?
./bernard
On Mon, Aug 27, 2012 at 1:59 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
It is now becoming the order of the day. Access Kenya has problems in their Core Network for 3 weeks in a row.
I am just wondering what that means. Could it have been bad network planning?
Please, John Gitau, I need an audit of Access Kenya's Core and Distribution Networks ASAP.
Tell them I sent you, because I am paying for services which are becoming more and more difficult to get.
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler.
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