If you have saved Kshs 5000 in your M-Shwari and have a loan of Kshs 2000 and do not repay within the loan duration (30 days), what happens to the money in your deposit account?

When you borrow the Ksh 2,000, the money in your savings account will be frozen to the loan amount and the loan fee (loan amount Ksh 2,000 loan plus a facilitation fee of Ksh 150).You will only be able to access any balance above the frozen amount. The frozen amount will be accessible once you pay the loan. However you can continue to deposit money. Note: During the period the frozen savings will continue to earn interest which will be paid into your M-Shwari at the end of calendar quarter.

On Dec 22, 2012 6:42 PM, "Jacob Ayienda" <jacobayienda@gmail.com> wrote:

Just realized I can't withdraw cash from my mshwari account I had
deposited by accident which I had meant to pay a loan I had taken.
Initially I thought mpesa was experiencing downtime only to realize
everything else worked okay.

Then it hit me. The amount is being used as security for what I had
borrowed earlier something I don't remember reading in the terms of
use. If it is a bug then that's unfortunate because now I can't pay
back the loan owed as the money is locked in the mshwari a/c and
repayment is down through mpesa.

***insert insult here***
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