Well, sorry about that. It is a peculiar kenyan habit where instituitions and companies come up with products and procedures which are quite complex, but whose effect on the institution is unknown so the clever insituition/company decides to make it a failsafe procedure on their part, and the customer becomes a guinea pig. If the procedure doesn't work out as anticipated, the customer will loose and we will smile all the way to the bank. doesn't the consumer need us? since the consumer really needs us, and would suffer if we weren't there, there is no need to test products before rolling them out while we can roll them out and test them at the same time. In case of any changes(negative to the consumer) make sure as few of them as possible know of such changes. Long live the company/instituition. (You can ask Zain, they know how to implement the above and how to make sure their employees are disgruntled too( On 10/07/2009, Judy Okite <judyokite@gmail.com> wrote:
the first time I bought it(modem) I bought the 2000MB,I was totally convinced,by the CS/Cales person at the desk, that, I would stay with this amount until I use it up....as long as I am on prepaid....the 30days expiry does not exist...I asked the same question thrice....intentionally...and the third time I recorded it(lessons from Githongo)...I was barely around that month,so I knew I would not be able to use up the 2kMB,but with this assurance, I was set....on a friday I have 1642MB data left, saturday,sunday, no browsing takes place,monday morning...0MB data left...this is a CS/sales person at the HQ teleposta towers,who gave this info.....so were they lying or just selling or thieving???
scenario two;
I went to buy the 2k bundle and was told that they do not have it anymore...since I had already bought the Ksh2000 credit and loaded,I was only able to purchase 250MB data that costs Kshs.850. now, they have played around with their system that now it does not show the amount of bundle you have left......apparently when my 250bundle was done, they converted the 1150 credit that ws remaining into bundles and started charging me 7bob per MB...could someone kindly educate me here.....coz I could be wrong to call this thieving.
Kind Regards,
On 7/10/09, Dennis Kioko <dmbuvi@gmail.com> wrote:
tell us then.
2009/7/9 Judy Okite <judyokite@gmail.com>
hey David,
which Orange are you talking about,here?..they are the greatest THIEVES!! they will steal from you,then steal from you,then steal from you....
any one looking for a data service...Orange,SHOULDN'T be an option!!...
for a case against Orange,I have every evidence to show how they have stolen from me.
Kind Regards,
On 7/8/09, David Mugo <raidarmax@gmail.com> wrote:
Hey,
Welcome to Safaricon. The Bitter Option! Well unfortunately, its the same for any "bundled" services. With orange, you pay per month and do unlimited data so that for me would be the option for heavy users but if you move to orange, note that you will need skunkworks even more, the outsourced Kencall Customer Service dont know a thing about it. Its crappy!
David.
2009/7/8 Odhiambo ワシントン <odhiambo@gmail.com>
Hello Skunks,
On Safaricom 3G (or any other data service for that matter) if you do not exhaust the bundle in 30 days, and if you do not reload (buy more bundle) before the expiry of the 30 days then you lose all portion of bundle that you never got to use. I've been buying 1GB bundles (KES 2,499) and sometimes by the end of the calendar month, I still have like 300MB remaining which then just disappears into Safaricom's coffers. 1GB at 2500 means KES 2.5/MB. Losing 300MB means I forfeit KES 750 to safaricom and my line is still active!
Why is it so difficult for Safaricom to let customers use all the bundle they buy by bringing the balance forward???
In the same breath, if you purchased N amount of data bundle from Safaricom while you have KES X.00 as available credit on your line, upon depletion of the N bundle, Safaricom will allow you to continue to use their data services while charging you at KES 8.00/MB on your available KES X.00 credit. This is my experience, using a prepaid line.
Is it just me who finds this immoral?
Does YU and Orange behave the same way?
Alex (Gakuru), I need protection from safaricom :-)
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube
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-- "Each of us is great insofar as we perceive and act on the infinite possibilities which lie undiscovered and unrecognized about us." James Harvey Robinson
-- with Regards: Manifestation of the Kenyan culture of impunity in matatus: dangerous driving, law breaking, scrambling and porn. Only at my blog: http://gramware.blogspot.com