A few years bank, I had a problem with KCB. I had used their POS and the transaction was posted thrice. Sometimes, they erronously label their devices wrongly hence reflect the wrong locations. Anyways, after a string of foul mouthed emails, I got my money back! And yes, I've hadd several complains. Kenswitch sends reports daily to member banks and your bank should be in a position to confirm if you indeed had several entries in your account. Ask them for the time span to which the withdraws took place. On 14 February 2013 09:51, Mutheu Kisilu <kathesya@gmail.com> wrote:
And this is why you should sign up for mobile banking alerts and you would have caught this earlier than waiting for your statement.
Mutheu
On Wed, Feb 13, 2013 at 7:13 PM, Okechukwu <okechukwu@gmail.com> wrote:
@John - There is no one who has said KCB has refused to refund, so please dont jump the gun!
@TheBigBoss - If it was an error, then the reversal usually is done at the end of the day. It could also be fraud, so you are better of immediately reporting to your card centre
./Ok3ch
On Wed, Feb 13, 2013 at 6:47 PM, John Maina <mwasjunior@gmail.com> wrote:
If its a Visa or MasterCard then KCB is at fault for not reimbursing you..as a consumer you are guaranteed 0 liability incase of fraud. its in the franchise rules the banks sign.
Inform the local office of the relevant payment network.
On Wed, Feb 13, 2013 at 9:58 AM, TheBigBoss <thebigboss@peperuka.com> wrote:
Hi everybody, I know this place is a good place to get answer to specific geeky
issues
I saw on my statement 3 withdraws of 20k at KCB atm (Kenswitch
technology)
although I only did 1 withdraw of 20k.
Knowing I am limited to only 30k per day and I have my Kenswitch card in my hand, how can it possible ??? Is it a glitch in the system or a fraud ???
*************
Now, I raised a complain the same through my bank (BOA Kenya) to KCB and I have just been told (after 14 days) that KCB will not cooperate because, from I hear, the other withdrawal was done somewhere in Pangani, and thus it is a fraud
I am sure this issue is not new and there have been precedents before, if not many. Please share if you have any knowledge on this issue or legal text or stuff that may help to get my money from "thieves" (banks and fraudsters)
Thanks a lot
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