McDonald i now have you on my "To consult" list on matters Business Process. Well captured. Maybe its time we wrote our own version of jim collins' Good to Great. Im thinkin, Bad to Horrible!. On Fri, Jun 17, 2011 at 6:55 PM, Odhiambo Washington <odhiambo@gmail.com>wrote:
On Fri, Jun 17, 2011 at 17:11, Joseph McDonald <mcdonaldoj@gmail.com>wrote:
In that case God have mercy on them. Its a serious problem through out the industry,at Wananchi Richard Bell had to resign from East Africa Capital partners to go back and run WOL because they were loosing their USD 170 million investment.Now they have received another 5 billion investment hope they dont run into same problems.
Essar (Yu),Orange and even Airtel are yet to register tangible ROI.I once attended a Telemanagement Forum seminar in Nice and in one of the discussions high operating cost and Business Inflexibility are the number one enemies of telcos.As a result many of telcos are far from lean.Most telcos in Kenya are characterised by
a) *Silo based organizations* where sales,service operations,network planning,core network operations,access network operations and filed installations work independently with poor process integration.
b) *High Man-power cost*-because of a lack of automated process flow through.(Wananchi with like 5 offices in Nairobi)
c) *Poor time-to-Revenue-*because of rigid and inflexible business process.(e.g KDN slow on FTTx,Zuku roll out to other parts of Nairobi)
d) *Weak Customer Service*-because of poorly integrated systems with inaccurate data.(Just go through all the complaints in this list about service and I rest my case)
e) *Slow or Declining Growth*- because -Because systems and processes cant scale.(Apart from Queen Bee who else is making profit?)
f) *Slow New Service introduction*-because of high risks and costs to make changes.(Can Access change from wireless to GPON? )
g)* Poor economies of Scale* - because of using hundreds of suppliers.( Queen bee and Airtel I know are now dealing with Huawei which is good but quality is in doubt).
h) *Obsession of owning infrastructure leading to high CAPEX and slow ROI *- Everyone wants to roll out something,fibre,wireless,3g,masts,base stations....why cant they share and battle it out on service.At least Queen Bee and Orange have started albeit late.
*(i) Internal politics because of overlapping roles - you forgot this one :-)
*
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ I can't hear you -- I'm using the scrambler. Please consider the environment before printing this email.
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