I pity safcom's PR team. Looking at their facebook page, one can wonder how they sleep at night...whatever comment they make (be it bad, or good, or even uplifting), they'll get the same ton of hate and spite they've been getting everyday for months now. since they can't disable facebook comments on some posts, I guess they could (or should) already be considering killing the facebook page altogether..but i guess safcom needs to understand that the average safcom user is tech-dumb. not stupid.... they just know tech-ish stuff..a common facebook-complaint is how safcom "steals" people's airtime. from my own experience with such a "victim", i guess most of them have android phones. a user may avoid browsing on their android phones and think they're not spending any data, oblivious of the background data transfers their phones have running.... so when they are "robbed" of 500 bob of cred in an hour, u can imagine they kind of spite they'll leave on safcom's page when "suffericom" wishes everyone a great xmas....... another "victim" i know was cross with "the bitter option". after buying a 1.5gb bundle for 1k, safcom "unceremoniously continued to deduct 25bob from his cred daily for one of those daily-data-bundles". from that, i guess many other victims have some sought of expectation on safcom's technology... after all, why should the system give him that daily data bundle after the same system awarded him 1.5gb of data :-)and then of course.... there's mpesa. a few months ago, bob mentioned mpesa would be transfered to kenya... in 18months. for those who dont know, mpesa runs on rackspace service from uk/germany (i wonder who's idea that was :-D). so when the sharks at the red sea get hungry, noone get's to transact on mpesa.safcom is lucky to have mpesa built the way it is... a walled garden. its the only reason "victims" continue to be "robbed" and still stay on "safcon".well... they're not really robbed... but that doesnt matter. they feel robbed.... that's what matters. and "sufferi-con" should tackle that issue. safcom's many customers feel like wives/girlfriends who are trapped in abusive relationships. safcom doesn't appear to know this... or perhaps they do. perhaps they know they can give raw deals, take away services their consumers love (you should read comments on the cancelled unlimited-sms thing), and steal maintain customer numbers.... safcom just needs to do small things btw. those are the things that matter most. like... i'd love to have the option of having my data billed on bundles only, and not my cred too. or.. they could remind that victim that while they're buying a large data bundle, they'll have to manually unsubscribe from the daily bundle (or better yet, do it automatically)to the many that comment on safcom's facebook page, safcom is a wife beater... widening their margins at the expense of consumer experience and consumer value. their latest "beating" is the sms issue... i rarely used that service, but you'll be surprised how many people valued it. you can almost feel the huge demand for that service, and almost cringe at how safcom snobs such consumer demand and continue to exploit their mpesa-grasp on users.... at this rate, safcom's users will snap in a mass and sudden exodus. looking at customer feedback on their page, and how long its been there, it looks like customer-satisfaction is number 2 to profits.its startling that safcom doesn't appear to give a rat's ass for the nature of customer feedback on their safcom page. they kinda have customers who buy from them, but who still riot because of all the "service wife-beating". safcom customer care rep's must be taking some strong stuff to keep up smiling faces when operating that page.... i want that stuff btw (hola if ur a customer care rep at safcon :-D)safcom is already loosing market share. mpesa will hold back users only for so long. and with its frequent service issues, airtel/yu/orange should start prepping for the avalanche...wish i had a blog for moments like this one :-)
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