Wananchi has communicated the user error to Paul, so why don't I leave it up to Paul to decide whether or not to share his learnings with this forum.

Alternatively, Paul, you can give me the go ahead to share Wananchi's response here for others' benefit.


Regards,
- Chris



On 2 August 2011 16:46, Brian Ngure <brian@pixie.co.ke> wrote:
@Chris
Any chance of elaborating so other users don't make the same errors 

On Tue, Aug 2, 2011 at 4:20 PM, Chris Kiagiri <ck@google.com> wrote:

I have confirmed with Wananchi that this was a case of user error.


Cheers,
- Chris



On 2 August 2011 12:38, Paul Kevin <paultitude@gmail.com> wrote:
Hi,

So I bought the 50 bob package from the site, and I havent gotten my login details upto now. I called customer care and still havent gotten a reply. Are these guys serious?

Regards

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--
Chris Kiagiri | Technical Lead, Google Kenya | ck@google.com | +254-20-360-1000
----------------
To find out what Google is doing in Africa, visit the Google Africa Blog or follow @googleafrica on Twitter.