Hi, Anyone with his contacts, kindly hola. I've been waiting for a "yes/no" reply over a warranty issue from the managerial stuff (at the bestel kimathi shop) for three weeks now (and I'm such a nag, calling each weekday asking for the reply). I email the staff my reasons for demanding a warranty replacement, finally asking if "in light of the above reasons, will you (or will you not) replace the item with under warranty service". Three weeks waiting.... and now they just hang up on me when I call, or place the phone on the table (after which I proceed to talk to myself [which isn't as bad as you think by the way]). But alas, they see me as a mere single customer... why should they give a care for a mere nagging single customer? Don't they have thousands more? Needless to say, their customer service is excellent...... excellently hands-off [... hands off the phone, and email] So, hola with the ceo contacts, or inform them of him/her of my predicament