@susan, more questions...
How about pricing? Will that change too?
On Friday, September 17, 2010, Susan Muthui <susan.muthui@kdn.co.ke> wrote:
>
>
>
>
>
>
>
>
>
> Thank you for the objective concerns pointed
> out Brian.
>
> There shall be no changes on our physical
> infrastructure during the migration, nevertheless, KDN has ongoing projects to
> grow its network coverage in the East Africa countries.
> The migration will only entail a shift of client
> portfolios to a new ISP, hence no expected downtime.
> The main focus for this move is to
> improve on the quality of service and customer satisfaction,hence our
> customer support shall tremendously improve.
> We have always embraced the support from
> skunkworks as most of our staff members are listed.
> Kindly reach me on my email address
> for any further clarification, and yes am responding off list to any
> individual queries.
>
> Enjoy your weekend
>
> ----- Original Message -----
>
> From:
> Skunkworks Server Harambee <http://spreadsheets.google.com/ccc?key=0AopdHkqSqKL-dHlQVTMxU1VBdU1BSWJxdy1fbjAwOUE&hl=en>> Sent: Friday, September 17, 2010 3:50
> PM
> Subject: Re: [Skunkworks] KDN
> realignment
>
> Skunks,
> I
> believe as listers there should more points of concern apart from the bad
> taste that KDN has left in many a mouth sometimes.
>
> These points should
> be more like;
> 1. Is there any physical infrastructure movement?
> 2. Do we
> expect downtime during a migration (if any)?
> 3. Is the support going to be
> better?
> 4. Might they require some of the expert skills that exists in this
> list, during this phase?
>
> During uptime the company (where I work)
> actually enjoys KDN service. What really sucks is trying to get through to the
> 5millie number esp on weekends. I wouldn't know what many of you have had to
> endure, but there always could have been worse.
>
> We have a come a long
> way from when basestations esp NSSF would go down and someone @ KDN tells you
> that its your radio that has issues (bucket of bollocks) to experiencing
> downtime on Westlands Fiber ring. But personally I prefer to stay on, than be
> moved to SGK (no pun intended).
> I smell the fear of change in many, a
> corner to the unknown.
>
> Have an excellent weekend
>
> On 17 September 2010 15:33, Joram Mwinamo <joram.mwinamo@gmail.com>
> wrote:
> of which silence can also be a PR strategy, let it die a
> slow death or people get used to it. Observe the behaviour of some telecoms
> mentioned on this list
>
>
>
>
> On Fri, Sep 17, 2010 at 3:32 PM, Joram Mwinamo <joram.mwinamo@gmail.com> wrote:
> In the absence of facts, rumours prevail. If someone
> gave me facts that I could prove about KDN to counter "rumours" or
> apologize and redress real complaints, it would build my confidence. But
> when there is SILENCE....tsk tsk.
>
>
> The issue is getting bigger and bigger because its going
> unaddressed.
>
>
> On Fri, Sep 17, 2010 at 3:30 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
>
>
> I agree Mwinamo, but some of that Feed back, seems like some people
> have issues that really have nothing to do with KDN, but nevertheless
> are feeling proud to associate them with KDN
>
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> --
> Sent from my Voice Recognition
> Watch©
> --------------------------------------------------------------------
> Our
> greatest fear is not that we are inadequate,but that we are powerful
> beyond measure.It is our light, not our darkness, that frightens us.There
> is nothing enlightened about shrinking so that other people won't feel
> insecure around you.As we let our own light shine, we consciously give
> other people permission to do the same.
> As we are liberated from our
> fear,our presence automatically liberates others.
>
>
>
> --
> Sent from my
> Voice Recognition
> Watch©
> --------------------------------------------------------------------
> Our
> greatest fear is not that we are inadequate,but that we are powerful beyond
> measure.It is our light, not our darkness, that frightens us.There is
> nothing enlightened about shrinking so that other people won't feel insecure
> around y
>
>
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--
Regards,
Collins Areba.
Strategic Operations.
Center for Renewable Alternatives
Old Ferry Road, off Msa Malindi Rd,
Kilifi, Kenya.
+254 720 516758
+254 734 696821
skype/gtalk/twitter: arebacollins
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