you guys dont know what it is to be in ICT support. It is the one place where no one like picking calls. Most of the problems are at layer 8 of the OSI Network model, the user. some of the problems i have solved in the recent past include:
Worst of all, the users always know what is wrong with their computers, and tell you what you should fix(why did they call in the first place).

the best solution so far, is to give limited accounts and set strict antivirus  settings as someone pointed out.

Otherwise, the user should be educated before they are emplyed.
2009/7/3 chuks Jonia <chuksjonia@gmail.com>
Thats tru bro, I official stop supporting anything windows as from
2002 when xp was dropped. Find Alternatives Dennis.

On 7/3/09, George Njoroge <themburu@gmail.com> wrote:
> Hey Kioko Dennis,
>
> I at one time did not forget, thats why I offered the contribution in
> the most brief way possible plus as the IT guy you should provide
> alternative solutions other than the existing ones which are failing.
>
> @All Cheerz
> themburu
>
>
>
> On 7/3/09, liwindi joshua <liwindi81@gmail.com> wrote:
>> And some of them disable regedit
>>
>> Edwin Wambua wrote:
>>> @Lawi, that wont always work since some viruses change registry
>>> settings to ensure you can't display hidden folders.
>>> You can make the changes suggested below to the registry;
>>>
>>> http://tuxvoid.blogspot.com/2009/04/cannot-display-hidden-folders-and-files.html
>>>
>>> --
>>> I know everything, what I don't know I just haven't googled yet.
>>>
>>> Edwin Wambua
>>>
>>> Tel No:+254721995519
>>> ------------------------------------------------------------------------
>>>
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>>
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--
--
Gichuki John Ndirangu, C.E.H , C.P.T.P, O.S.C.P
I.T Security Analyst and Penetration Tester
infosigmer@inbox.com

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