I personally believe that NOT ALL USERS will ever have the same experience. This is NOT paradise (or hell, if you prefer!) where parameters are statically uniform. You can transpose this across all service providers, and not just ISPs - I mean any service provider - whatever the service. When it comes to ISPs, it can be said that Zuku has assumed notorious proportions of customer neglect. Again, there are happy customers, don't forget! So what is the solution? There is only so much that you can do in pursuit of quality service and running away is not one of them because it does not solve the problem. If the fine print says you get X, then by all means you should get X unless the fine print also had exceptions. If the support guys don't treat you well, you can always escalate the matter to the Client Relations Manager. If the CRM is not able to help solve your problem then, my bro/sis, it's time to either contend with poor service or opt for another better and more expensive option or an inferior one (in terms of your expected speeds) that matches your budget. If you're over-zealous, you may as well report the provider to the regulator. I believe CCK has a unit that can take this up with the provider. PS: It's sad that you all can gang up behind your keyboards/monitors to air your complaints, but cannot physically come together and call a meeting with Zuku's CRM, which is what you guys should be doing in the light of your tribulations! Nkt! ;-) On Tue, Nov 20, 2012 at 9:48 AM, Tusker 21 <tusker212@gmail.com> wrote:
I don't know of their experience yet. I'm wondering though if there is any preferred internet service provider that members agree on their service because IMHO i think some people may take up on a service <eg zuku> thinking that they will have it all good and sooner or later they join in the complaining band wagon.
R T21
On Tue, Nov 20, 2012 at 9:40 AM, Brian Ngure <brian@pixie.co.ke> wrote:
1. You will never get anywhere with Zuku support. 2. You will never get the actual speeds Zuku advertise. 3. If you push them, they will actually send you anonymous insulting emails (this happened to me).
On Tue, Nov 20, 2012 at 8:53 AM, Sham Kanji <shamhad@kanji.ca> wrote:
Same problem here, on orange at moment and still paying. In getting to 11 days without reliable service,
What good is it to gain the world but loose your soul? Applies here?
What happens as they add more subscribers, we get shared down to table scraps.
Sham
Sent from my iPhone
On 2012-11-20, at 7:52 AM, Job Muriuki <muriukin@gmail.com> wrote:
Same on their for their zuku biz packages offered on their metro fiber . Ever since they started tripple play, my internet experience has been bad. I gave up on calling their support. On Nov 20, 2012 6:57 AM, <nmuttai@gmail.com> wrote:
Same here! I have a Turbo8 package. Called Zuku support only for the guy to give me a lecture on how contention ratios work, of course after the mandatory and pointless "reboot your modem"....bottom line? I should not expect anything more than 50Kbps Rx...note its note even KBps! On a Turbo8? Really? Kwani what is the contention here?
I gave up at that point.
Sent from my BlackBerry®
-----Original Message----- From: Watchman <skunkingrahim@gmail.com> Sender: skunkworks-bounces@lists.my.co.ke Date: Mon, 19 Nov 2012 22:35:50 To: Skunkworks Forum<skunkworks@lists.my.co.ke> Reply-To: Skunkworks Mailing List <skunkworks@lists.my.co.ke> Subject: [Skunkworks] Zuku Internet
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-- Regards
Brian Ngure
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