See below:<br><br><b>From: </b>&quot;KDN CONTACT CENTER&quot; &lt;<a href="mailto:cc1@kdn.co.ke">cc1@kdn.co.ke</a>&gt;<br><b>To: </b><a href="mailto:cc@kdn.co.ke">cc@kdn.co.ke</a><br><b>Cc: </b><a href="mailto:level1support@kdn.co.ke">level1support@kdn.co.ke</a>, <a href="mailto:oam@kdn.co.ke">oam@kdn.co.ke</a>, <a href="mailto:ipsupport@kdn.co.ke">ipsupport@kdn.co.ke</a><br>
<b>Sent: </b>Thursday, 24 February, 2011 9:12:35 AM<br><b>Subject: </b>FAULT AFFECTING INTERNET TRAFFIC<br><style>p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }span.EmailStyle17 { font-family: Arial; color: windowtext; }span.EmailStyle18 { font-family: Arial; color: navy; }span.EmailStyle19 { font-family: Arial; color: navy; }div.Section1 { page: Section1; }</style>



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<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;">Dear Customer,</span></font></p>

<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;"> <br></span></font></p>

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<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;">We currently note a fault that is
affecting internet services.</span></font></p>

<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;"> </span></font></p>

<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;">Our engineers are currently
troubleshooting to establish the cause with an aim of resolving it.</span></font></p>

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<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;">We regret the inconvenience this may be
causing you and ask you to bear with us as we work to resolve.</span></font></p>

<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;">  <br></span></font></p>

<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;"> </span></font></p>

<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;">We will keep you updated on the fault
resolution</span></font></p>

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<p class="MsoNormal"><font color="black" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: black;">Ref Ticket: 76966</span></font></p>

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<p class="MsoNormal"><font face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial;">Regards,</span></font></p>

<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>

<p class="MsoNormal"><font color="#1f497d" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: rgb(31, 73, 125);">Contact</span></font><font color="#1f497d" face="Arial"><span style="font-family: Arial; color: rgb(31, 73, 125);"> Center</span></font><font color="#1f497d" face="Arial"><span style="font-family: Arial; color: rgb(31, 73, 125);"></span></font></p>


<p class="MsoNormal"><font color="#1f497d" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: rgb(31, 73, 125);">Kenya Data Networks
Ltd.<br>
</span></font><b><font color="#c00000" face="Arial"><span style="font-family: Arial; color: rgb(192, 0, 0); font-weight: bold;">Pilot Line:  +254 20 5000 000</span></font></b><font color="#1f497d" face="Arial"><span style="font-family: Arial; color: rgb(31, 73, 125);"><br>

GSM Pilot Line: +254 711 060000 </span></font></p>

<p class="MsoNormal"><font color="#1f497d" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: rgb(31, 73, 125);">Fax: +254 20 5000 329<br>
URL: <a href="http://www.kdn.co.ke/" title="http://www.kdn.co.ke/" target="_blank"><font color="#1f497d"><span style="color: rgb(31, 73, 125);"><span title="http://www.kdn.co.ke/">www.kdn.co.ke</span></span></font></a><br>

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<p class="MsoNormal"><u><font color="#1f497d" face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial; color: rgb(31, 73, 125);"><a href="http://blog.butterfly.co.ke/" title="http://blog.butterfly.co.ke/" target="_blank"><font color="#1f497d"><span style="color: rgb(31, 73, 125);"><span title="http://blog.butterfly.co.ke/">http://blog.butterfly.co.ke</span></span></font></a>
</span></font></u></p></div><br><br><div class="gmail_quote">On Thu, Feb 24, 2011 at 9:07 AM, geoffrey gitagia <span dir="ltr">&lt;<a href="mailto:ggitagia@gmail.com">ggitagia@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Whats going in kdn ?<br>
--<br>
GG<br>
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