Re: [Skunkworks] Quality of Tech Support with Kenyan Telcos

I disagree Liko, The customer support agents we talk to are NOT techies. Some of them have no clue about the solutions installed out there. They should stick to capturing the problem on the CRM, issuing out a fault reference and escalating the matter to the people who can understand the problem. Sorry to say but some cane in straight from Nandos.. Good customer interaction experience BUT knows zero regarding technology.