@Wash,
I just find them very efficient and the queues are not wrong. And they also have one of the best internet and mobile banking platforms anywhere in Sub-Sahara Africa.
They have this account with fixed charges of KES 750 and you can carry all the transactions you want to.
Anyway, I have had this account for over 12 years and I have rarely been disappointed. I have moved from bank to bank over the years but I have kept this and it remains my primary one.
I also heard horror stories from days banks likes KCB and Barclays where downsizing a few years ago and close people's account and transferred others to God-know-where branches.
Charges are:
Anyway, I think it comes down to personal preferences. I have seen people sing Equity praise here. Maybe I am just different.