Dan Kwach,
Instead of trying to manage the situation, why don't you use
skunkworks as a barometer of how your services are performing. I don't
know anyone including KDN staff (I was one) who is satisfied with the
quality of services.
KDN operates as an overgrown ISP and not a Telco, which is driven by
systems, processes, procedures and overriding desire to please their
customers. Can you please address the issues straight on: KDN NEEDS TO
SHAPE UP and Match the quality of service to a name.
Whichever way you look at it, the ball is squarely on your court.
Kiania D.
On Thu, Aug 12, 2010 at 7:55 PM, Dan Kwach <dan.kwach@kdn.co.ke> wrote:
Hi Brainiac,
Not denying you the right to air your grievances in any way but
wouldn't it have been a more objective approach to raise such an issue
in such an elaborate way with the provider - KDN prior to raising it
in an open forum whilst still targeting the very entity?
Nonetheless, this issue has been taken note of after getting an
official correspondence from one David Njuguna. We will certainly fix
this in due time.
Rgds,
Dan O.Kwach,
Kenya Data Networks.
On Thu, Aug 12, 2010 at 1:07 PM, [ Brainiac ] <arebacollins@gmail.com>
wrote:
Business must be brisk, (judging from the number of active connections on
your network), security too must be high in your agenda given the
paranoid
nature of enforcement on our gateway 10.199.0.1 which has basically
blocked
all the "bad" ports. Just a reminder to open the "somehow good" ports
that
allow us to send small packets out there to tell us where websites are
since
you (10.199.0.1) seem overwhelmed.
You have only left port 443 and 80 open, which is fine but since most
"bad"
users of the net can program their softwares to use the "good" ports, we
are
now having congestion and WE the good users are locked out of accessing
the
interweb because our machines are not powerful enough to compete on that
small port.
Since every time i call they ask me the same questions over and over
again,
the answers are as follows.
1: yes
2: yes
3: since yesterday
4: it is not responding
5: No
6: No, but i can restart now.
7: Nope, still not working.
8: No IP address, just the fallback IP.
9: Ok, here goes. 00:15:6D:FA:4C:5F for the nanostation and
00:0B:CD:95:61:B1 for my machine. (i usually try telling them the
nanostation is bridge mode but responses are varied. )
10: Ok ill wait.
11: ok, 0720516758
It really sucks having to call tech support and being told youll be
called
back and then they dont (and hope you will not be pissed off or that the
problem will be sorted out miraculously), but anyway, i use kdn to backup
my
Orange link (Which is fantastic, never goes down and in the few instances
i
have had issues has been addressed in real time).
ps:
I know some really skilled techies in msa and kilifi who would happily
help
out supporting your network if you just gave them something geeky, like a
10Mbps fiber termination to their houses. this could easily improve the
service levels :-) me thoughts.
--
Posted on 100% recycled electrons
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--
[Asentric Consulting Ltd]
If a man has in himself the soul of a slave will he not become one no
matter what his birth ....
-Richest Man in Babylon
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