Am on Zuku service is excellent.Am not sure how your connection is:From the Outdoor Radio I have an indoor unit (white in colour) it has power and two connections on one end, for the Outdoor Power & the other connection for your machine/Laptop. On My case it connect to the Wireless router for access around the compound.My router also has 4 cable connections that can be used by devices with no wireless cards.Please advice how you have connected the devices since from my little experience when the radio(outdoor unit) reboots then your connection takes time to resume hence downtimes experienced.Well at times am not getting 95% guarantee on the link. When its slow am at 60%.One more common problem is the end user; the link registers with the initial device (PC/Laptop) used. If you happen to switch devices then you will have to ask support to re-register the second device - abit annoying but do sort this install a . ( this is the reason I have the Wireless router in place to help resolve this problem)Contact me offlist I will assist.Matt+254 723 714 000SkypeID | YahooID mathewsogutuOn Mon, Jan 31, 2011 at 11:46 PM, Brian Ngure <brian@pixie.co.ke> wrote:
--Has anyone who is currently using Zuku as their isp ever managed to resolve a problem they have had? If so, I gladly welcome instructions on how to:
1. Actually get through to their customer care (phone is on automated hold for > 15 to 20 mins so you just give up).2. Get them to understand the problem (I'm on the "Triple Play" deal 8Mbps but the link is behaving like a 512k and no TV for a week).3. Get a straight answer from them (When I do get through all I get is vague answers and no real support, like they don't have a clue). If they don't know what my problem is, why don't they just say so?They have already sent one team to my house to "fix" the problem and that team came found nothing wrong with the equipment and left. Now they want to send another team.Anyone got any advice other than "Jump ship"? When Zuku works, it works well, but you have a problem and you are in hell. Perhaps a tech contact in support who actually knows what they doing?RegardsBrian Ngure
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