On Thu, Aug 26, 2010 at 9:42 AM, Jangita <jangita@jangita.com> wrote:

On 25/08/2010 6:01 p, Odhiambo Washington wrote:

Here is Safaricom's response, and this guy tells me, without batting an eyelid, that "*As you seem to be fully aware of the terms and conditions and further were properly advised on the problem*".
I wonder what terms and conditions these are - that Safaricom has some fine print somewhere which gives it the right to steal from me, perhaps?

Well, anyone else who has suffered the same, just lick your wounds and walk away, for this is Queen Bee!!! You cannot take them anywhere, I guess.

Probably something like "no guaratee whatsoever is provided for any use including the intended use of the product". I hear though that there is alot of fine print back in the days where SIM cards were sold in CD cases and had things like "maximum length of a call is 60 minutes etc" and if i remember correctly they also had something close to the no guaratee clause and another one for not being responsible for loss of life, property, profits etc!

Ladies & Gentlemen,

I am happy to report that after MJ's intervention, Safaricom has "indemnified" me on the case(s) that I complained about. To be precise, I got refunds for the amounts used "out-of-bundle" when their systems delayed in allocating me the bundles I had purchased.

I'd also like to publicly acknowledge their apologies, received from Muthoni Karimi and Jack Siperia.

I feel much better now, as a Safaricom customer, because I have been treated right, thanks to MJ.

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Mesdames et Messieurs,
Je suis heureux d'annoncer que suite à l'intervention de MJ, Safaricom a indemnisées "moi sur l'affaire (s) que je me suis plaint. Pour être précis, j'ai eu les restitutions pour les quantités utilisées "out-of-bundle" lorsque leurs systèmes avec retard dans l'attribution des faisceaux moi j'avais acheté.

Je tiens également à reconnaître publiquement leurs excuses, a reçu de Muthoni Karimi et Jack Siperia.

Je me sens beaucoup mieux maintenant, en tant que client Safaricom, parce que j'ai été bien traités, Merci à MJ.