Hello, On Wed, Jul 22, 2009 at 11:01 AM, aki<aki275@googlemail.com> wrote:
Hi Alex, I think there will be no better time to this up. I think it is time that there was a co-ordinated system put into place to check and bring to resolution customer complaints partaining to service delivery. The end result is not to make it difficult for service delivery but to keep checks of that service delivery.
?¿ "not to make it difficult for service delivery ¿? funny, how can anyone complaining of undelivered services achieve this?
On its 10th anni, CCK consumer affairs with others should comeup with a complaint management system. The idea is to REGISTER the complaints for a particular service or provider directly. CCK and the other bodies will keep track and resolution of such. The statistics generated by the system will be public knowledge.
Coincidence?, actually had an informal chat with CCK staffers on Monday on this... Shared my idea of an automated ticketing system where each complaint would required complaining user picking provider and service from a pull down menu first. Then time + other details.. The complaints automatically forwarded to relevant Service provider and CCK gets complaints stats, ticket resolution status etc
This one caught my attention : " How consumers could build their own networks to achieve the last mile solution ". Possible to get more infomation?
Have plenty but won't share here :-).. you should have come to the event!