On Wed, May 20, 2009 at 9:47 AM, Solomon Mburu
<solo.mburu@gmail.com> wrote:
Quiet informative. How well will a rural or ignorant folk understand
all these? The reversal process, in my opinion, should be easy and
accomodative for even the illiterate to grasp with ease. I only see an
educated and quick witted person benefitting in the reversal
transaction.
On 20/05/2009, Dennis Kioko <dmbuvi@gmail.com> wrote:
> I forwarded him your issues and heres is the reply. He is a research
> analyst, and his work is to research on new products and to get feedback of
> existing products and services.
>
> Dennis,
> First, I must say that I am not official spokesman on this matter but I will
> try to answer based on my experience/interaction with M-PESA (I am a heavy
> consumer of this product)
>
> If you send money to a wrong number (say 0710222222 when you were meant to
> send it to 0720222222), the customer care will examine the transaction, ask
> you a few questions and then reverse the transaction without having to talk
> to 0710222222. In any case, the MSG displayed will show owner's name. So,
> they will compare your the two nos and determine if your claim is actually
> true.
>
> If you intended to withdraw but missed a certain digit in the agent ID, say
> if you wanted to withdraw in outlet 08102 (assume Uchumi Ngong Rd) but get a
> message telling you to collect your cash in Greenlight Meru, that is the
> same information you will give Customer care representative. Chances are,
> Greenlight Meru will have number which bears a striking similarity to that
> of Uchumi Ngong Rd e.g. 08210, 08201 etc. Customer care representative will
> get in touch with Greenlight Meru and if indeed they claim you took the
> money, they will be expected to read out your ID NO (since you should always
> present original ID during any transaction). Mostly, they will not guess it
> right and therefore the money will be reversed. If indeed you wanted to play
> tricks, they will be able to say your number right and therefore you wont
> get the money
>
> The rule is, whoever requests for a reversal MUST demonstrate it was truly
> an erroneous transaction before customer care representative can either talk
> to the other person or take any action. Mostly, CCR will ask many question
> but this is intended to ensure they get the right infor before taking the
> next course of action
>
> Any action taken, the system records the CCR who did that and therefore they
> dont joke around with this.
>
> We have studied this product and I can assure you as at now, it is extremely
> secure - besides, there is a dedicated fraud team that is continously
> studying all the tricks crooks can use and thereby sealing them.
>
> Please call me for more information.
>
> Regards-
>
> 2009/5/19 Solomon Mburu <solo.mburu@gmail.com>
>
>> @ Dennis, H{Sh}e is employed to give good news to the consumers even
>> if it is a lie. How many times has one called customer care of any of
>> our telcos, to be told the matter you are calling about will be
>> attended in a couple of minutes only to call again and be told it has
>> not been addressed yet. Ask exhaustively before pointing an accussing
>> finger. Alternatively, give us his email and we shall ask him a
>> million questions!
>>
>> On 19/05/2009, Dennis Kioko <dmbuvi@gmail.com> wrote:
>> > I apologize. I thought that the fact came from a safaricom official was
>> > evidence enough.
>> >
>> > On 19/05/2009, Okechukwu <okechukwu@gmail.com> wrote:
>> >>
>> >> @Dennis, you should have enquired more before saying we make things up,
>> >> coz
>> >> its happened before.
>> >> ./Ok3ch
>> >>
>> >> On Tue, May 19, 2009 at 1:05 PM, Dennis Kioko <dmbuvi@gmail.com> wrote:
>> >>
>> >>> Ok, I will inquire more on that.
>> >>>
>> >>> 2009/5/19 David Mugo <raidarmax@gmail.com>
>> >>>
>> >>>> Guys,
>> >>>>
>> >>>> yes, someone sent me cash, it was in my balance and after a while we
>> >>>> agreed he should reverse, he did, got his cash back but there was
>> >>>> nothing on
>> >>>> my side....no notification or any confirmation, just that my balance
>> was
>> >>>> less.
>> >>>>
>> >>>> David.
>> >>>>
>> >>>> On Mon, May 18, 2009 at 9:53 PM, Dennis Kioko <dmbuvi@gmail.com>
>> wrote:
>> >>>>
>> >>>>>
>> >>>>> so you saying that you received money and it was reversed without
>> >>>>> you
>> >>>>> been contacted?
>> >>>>> 2009/5/19 David Mugo <raidarmax@gmail.com>
>> >>>>>
>> >>>>>> Hi,
>> >>>>>>
>> >>>>>> Actually this is not true. I have had someone do a reversal that i
>> >>>>>> knew
>> >>>>>> of but no safaricom contacted me. It was only that I was aware of
>> it.
>> >>>>>>
>> >>>>>> David.
>> >>>>>>
>> >>>>>> On Mon, May 18, 2009 at 9:47 PM, Dennis Kioko <dmbuvi@gmail.com
>> >wrote:
>> >>>>>>
>> >>>>>>> I talked to a Safaricom Official about this issue, and he assured
>> me
>> >>>>>>> that both parties are contacted before any reversal is made. so
>> >>>>>>> you
>> >>>>>>> guys
>> >>>>>>> have just been making up stories and allibis!
>> >>>>>>>
>> >>>>>>> 2009/5/18 Dennis Kioko <dmbuvi@gmail.com>
>> >>>>>>>
>> >>>>>>>> did you say Zain already got an API?
>> >>>>>>>>
>> >>>>>>>> --
>> >>>>>>>> Bored? Stop been Bored. why are u still Bored? visit my blog
>> >>>>>>>> http://gramware.blogspot.com
>> >>>>>>>> Get your free issue of tekniaonline, a Kenyan ICT magazine at
>> >>>>>>>> http://tekniaonline.blogspot.com
>> >>>>>>>>
>> >>>>>>>
>> >>>>>>>
>> >>>>>>>
>> >>>>>>> --
>> >>>>>>> Bored? Stop been Bored. why are u still Bored? visit my blog
>> >>>>>>> http://gramware.blogspot.com
>> >>>>>>> Get your free issue of tekniaonline, a Kenyan ICT magazine at
>> >>>>>>> http://tekniaonline.blogspot.com
>> >>>>>>>
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>> >>>>>>
>> >>>>>>
>> >>>>>> --
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>> >>>>>>
>> >>>>>>
>> >>>>>
>> >>>>>
>> >>>>> --
>> >>>>> Bored? Stop been Bored. why are u still Bored? visit my blog
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>> >>>>>
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>> >>>>>
>> >>>>>
>> >>>>
>> >>>>
>> >>>> --
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>> >>>>
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>> >>>>
>> >>>>
>> >>>
>> >>>
>> >>> --
>> >>> Bored? Stop been Bored. why are u still Bored? visit my blog
>> >>> http://gramware.blogspot.com
>> >>> Get your free issue of tekniaonline, a Kenyan ICT magazine at
>> >>> http://tekniaonline.blogspot.com
>> >>>
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>> >>>
>> >>
>> >>
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>> >>
>> >>
>> >
>> >
>> > --
>> > Bored? Stop been Bored. why are u still Bored? visit my blog
>> > http://gramware.blogspot.com
>> > Get your free issue of tekniaonline, a Kenyan ICT magazine at
>> > http://tekniaonline.blogspot.com
>> >
>>
>>
>> --
>> Solomon Mburu
>> P.O. Box 19343 - 00202 Nairobi
>> Cell: (+254-0) 735 431041
>>
>> Man is a gregarious animal and enjoys agreement as cows will graze all
>> the same way to the side of a hill!
>>
>> AND
>>
>> It is better to die in dignity than in the ignomity of ambiguous
>> generosity!
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>>
>
>
>
> --
> Have your view/take on the nightmare that is Nairobi traffic on my blog,
> http://gramware.blogspot.com in a comical/satirical take!
>
--
Solomon Mburu
P.O. Box 19343 - 00202 Nairobi
Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all
the same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity!
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