On Tue, Nov 29, 2011 at 10:24 AM, Odhiambo Washington <odhiambo@gmail.com> wrote:

On Tue, Nov 29, 2011 at 10:14, Joseph Maina <mainasoft00@gmail.com> wrote:

I was wondering what qualifies an institution to achieve the ISO 9000 certification, because if Kenyatta Hospital is certified , then the certification is a sham, does the hospital have KEBS mark of quality.?

The place is the mess of the messes

Which family of ISO 9000 is that?
If it is ISO 9001:2008 (perhaps) then the following description applies:

Why an organization should implement ISO 9001:2008

Without satisfied customers, an organization is in peril! To keep customers satisfied, the organization needs to meet their requirements. The ISO 9001:2008 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes so that they consistently turn out product that satisfies customers' expectations.

Now, if this is what KNH is certified for, then as Mblayo says, KNH is wrongly certified. I am not surprised though, that most organizations are going for ISO certification, even the irrelevent one. It's what is also referred to as "concurrence".

Please be specific about the ISO standard KNH have certified for.

--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
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